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Distinguished Expert
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Message 41 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs

Does the password on the card work?
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2,665 Views
Message 42 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs

Seems to have all started directly after this...Coincidence?

 

01:44:28, 16 Apr.(1209892.450000) The system is going DOWN for reboot.
01:44:28, 16 Apr.(1209892.450000) OpenRG is going for reboot by IPC command
01:44:23, 16 Apr.(1209887.450000) OpenRG will go down for reboot in 5 seconds
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nkjG4NvlQ3LI
Contributor
2,660 Views
Message 43 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs

my audible ping has just stopped after 31mins and 20 seconds, so I assume it's rebooting 😞

LAN-side pingresponding again after about 15-20 secs of no replies, and routing through the WAN to the cloud after 3 or 4 minutes since it seemed to reboot.

GUI PASSWORD NOW WORKS! eh?
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nkjG4NvlQ3LI
Contributor
2,658 Views
Message 44 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs


@the_unbeliever wrote:

Seems to have all started directly after this...Coincidence?

 

01:44:28, 16 Apr.(1209892.450000) The system is going DOWN for reboot.
01:44:28, 16 Apr.(1209892.450000) OpenRG is going for reboot by IPC command
01:44:23, 16 Apr.(1209887.450000) OpenRG will go down for reboot in 5 seconds

yep, my OpenRG even was on the 15th iirc, let me check back

 

EDIT: 

OK, my OpenRG command was at 06:55 on the 15th, constant reboots started almost exactly 24 hrs later according to the logs.

 

the significant even from the TR069 log from around the time the reboot started (bold emphasis is mine) :

 

06:58:34, 16 Apr. (86562.600000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
06:58:31, 16 Apr. (86559.920000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
06:58:31, 16 Apr. (86559.920000) CWMP: Session start now. Event code(s): '7 TRANSFER COMPLETE,M Download,4 VALUE CHANGE'
06:58:31, 16 Apr. (86559.630000) CWMP: Initializing transaction for event code M Download
06:58:31, 16 Apr. (86559.630000) transfer completed successfully
06:56:34, 16 Apr. (86442.760000) CWMP: session completed successfully
06:56:34, 16 Apr. (86442.550000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
06:56:31, 16 Apr. (86439.970000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
06:56:31, 16 Apr. (86439.970000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
06:56:31, 16 Apr. (86439.680000) CWMP: session completed successfully
06:56:31, 16 Apr. (86439.380000) CWMP: Download file, FileType=4, FileName=wifi.hh5_sagem.1.2-package.tar.gz.aes.rsa.signed, Username=, CommandKey=1524258890
06:56:29, 16 Apr. (86437.630000) CWMP: Set Parameter by TR069 Success

06:56:26, 16 Apr. (86435.150000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
06:56:24, 16 Apr. (86433.290000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST

 

so, looks like it's been remotely borked by BT or their partners/agents 🙂

 

Wonder if I'll get a new one, or just be expected to download youtube vids by a wget script and watch iPlayer using get-iplayer.

I don't watch much TV or even Youtube It's playing havoc with my telecare, which needs a 1 hour window to complete. 😞

 

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Suharar
Beginner
2,638 Views
Message 45 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs

So BT did some remote update and buggered our hh5 routers.

Calling BT wont get us anywhere because they wont know whats going on, this is what you get when you use the router given to you by your isp.

 My new netgear router should arrive this evening, hopefully everything should work fine.

 

Thanks BT for costing me an extra £85.

 

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2,629 Views
Message 46 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs

Doubt very much that the problem will even be acknowledged, never mind routers replaced.

 

On my first call, I was told there was no record of me being sent the HH5, [according to them I am still using a HH3], on the second, I was told that there was 'instability on the line' that would be monitored, and I can expect a call back tomorrow.

 

Trying to convince the "technical help" that the instability was probably the result of the hub crashing every half an hour was like trying to teach calculus to a jellyfish.

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Highlighted
nkjG4NvlQ3LI
Contributor
2,602 Views
Message 47 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs

After my last experience with the call-centre, I won't be ringing them again. I knew exactly what had happened, but it still took me an hour to get them to even look into it.
I started the conversation with "PPP, good sync, last in log was PADT, nothing since" This was to save them time (and therefore money) sorting the problem out.
I then got told what "PPP" stood for, in the most condescending manner, so I didn't bother to tell them I knew exactly what PADI, PADO, PADR, PADS, and PADT meant.

Why it took me an hour to get to that stage I don't know.

I'm still waiting for them to get in contact about this problem. I'm used to picking up the phone, dialing my ISPs and speaking directly to someone who knows what BGP IS-IS and MPLS is, not being fobbed off. The more their customers give up and buy PPPoE routers to use with a modified white-box VDSL modem, the worse their problem will get. I only have so much patience.

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Dumbwitness
Aspiring Contributor
2,575 Views
Message 48 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs

What a coincidence,

( 15.670000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
05:22:33, 15 Apr. (1210562.070000) The system is going DOWN for reboot.
05:22:33, 15 Apr. (1210562.070000) OpenRG is going for reboot by IPC command
05:22:28, 15 Apr. (1210557.070000) OpenRG will go down for reboot in 5 seconds


Trouble started 24 hours later.
Have spoken on twitter with @btcare who said they know of no issue, made me fill in an online form and said they'd contact me, they haven't. I pointed them in the direction of this thread.
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Moderator
Moderator
2,553 Views
Message 49 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs

Hi everyone,

 

Thanks for raising this issue.  We are aware of the problem affecting a small number of customers using a Hub 5. 

 

A fix is currently being deployed to those affected and should reach everyone by approximately Friday lunchtime (18.04).  We advise customers to keep their Hub switched on (despite any reboots) to ensure the fix is delivered.  If you are still experiencing this issue on Friday afternoon please contact the MOD’s on the Forum for further guidance.  

 

As a work-around, this issue can be resolved immediately by changing both the 2.4GHz and 5GHz wireless channel to 1,6 or 11 for 2.4GHz and to 36,40,44 or 48 on 5GHz (see instructions on the URL below).

http://bt.custhelp.com/app/answers/detail/a_id/46550

 

Thanks

 

Robbie

Community ModeratorRobbieMac
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Suharar
Beginner
2,506 Views
Message 50 of 71

Re: restarts every 33minutes , speed fine, sync always 79/19Mbps, logs

My router appears to working now, it hasnt rebooted in 50 minutes and still counting...

Its still on the same firmware, nothing has changed from what i can see, it just stopped rebooting.

 I have my new netgear router now so may have just spent £85 for nothing, might as well  switch over might be more reliable.

 

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