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HughL
Beginner

‎23-02-2022 20h51 - edited ‎23-02-2022 20h55

1,401 Views
Message 11 of 18

Re: sites.google.com unavailable on BT connection

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Have just had long text chat w BT; they have given me a complaint number & it has been escalated. Pointed them at this discussion.

Kept reminding them that even if fixed for me by using different DNS, didn't solve the basic problem as couldn't tell everyone on BT who might want to see my site to change their DNS or use another network!!!!

I think they did get it, though, and they didn't try to walk me through a bunch of pointless diagnostics/fixes.

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topcat24
Beginner

on ‎23-02-2022 22h34

1,370 Views
Message 12 of 18

Re: sites.google.com unavailable on BT connection

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It is back working again , so looks like BT have fixed their DNS 

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HughL
Beginner

‎23-02-2022 22h42 - edited ‎23-02-2022 22h48

1,365 Views
Message 13 of 18

Re: sites.google.com unavailable on BT connection

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Yes, for me too. Phew.

Wonder if it affected any other sites?

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Pipodopolos
Beginner

on ‎24-02-2022 9h29

1,307 Views
Message 14 of 18

Re: sites.google.com unavailable on BT connection

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They can see your website. It's just the editing side of things that can't be accessed via BT at the moment.

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HughL
Beginner

on ‎24-02-2022 9h47

1,296 Views
Message 15 of 18

Re: sites.google.com unavailable on BT connection

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Editing has been working for me since the fix last night. If it's not for you then may be worth raising it with BT as another complaint.

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Steve39
Beginner

on ‎24-02-2022 11h27

1,266 Views
Message 16 of 18

Re: sites.google.com unavailable on BT connection

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This is still not working for me. Can any help out please?

Screenshot_20220224-084658.png

 

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HughL
Beginner

‎24-02-2022 12h21 - edited ‎24-02-2022 12h34

1,247 Views
Message 17 of 18

Re: sites.google.com unavailable on BT connection

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From the screenshot, are you using the 4G mobile data connection on your phone and not BT Broadband via wifi? Are you with EE? Someone said they were having the problem too. 

You can probably get round it by changing the DNS on your phone to (for example) Google's own, but how to do it varies between phones (Apple is different from Android and not all Androids are exactly the same). I'd Google "change dns [name of phone]" or "static dns [name of phone]" and see if there are clear instructions. If it needs IP address for the DNS, then 8.8.8.8 for the primary and 8.8.4.4 for the secondary should work to use the Google DNS; if it asks for hostname then dns.google should work. But keep a note of the settings before you make the change just it case you need to go back to them.

Other DNSs are available; OpenDNS is popular and I've found it to be reliable.

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Steve39
Beginner

on ‎24-02-2022 12h51

1,235 Views
Message 18 of 18

Re: sites.google.com unavailable on BT connection

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Thanks for this. I am hoping BT will fix this as I am not overjoyed about changing settings I never touched in the first place. I will give this a go anyway. Thanks. 

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