Signed up to BT Infinity 1 in April which promoted a download speed of 52 mbps
Engineer request raised due to very slow speed and they visited today - they changed the master socket and said there is nothing else they can do as the home wiring was fine. However, despite receiving an email in April stating that they estimate i should receive between 17mb and 26 mb with a minimum guaranteed speed of 13mb i actually recieve just 7 mb following their visit....any ideas? Personally i think its the distance i am from the cabinet as despite being 150 yards from a couple i am actually linked to one 1100 yards away....Therefore i feel BT have miss-sold BT infinity to me as there seems no way i can receive 13mb
Version:1.0 StartHTML:000000230 EndHTML:000013170 StartFragment:000000542 EndFragment:000013091 StartSelection:000000542 EndSelection:000013091 SourceURL:http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput BT Broadband
|on Exchange NORWICH WEST is served by Cabinet 19|
Can you please connect your hub to the test socket and post back the hub help desk page
Having escalated to the CEO Gavin Patterson ***EDITED BY MOD*** He referred it to the Newcastle technical boys to sort out. It would appear I am connected to the cabinet 1100 meteres away and that because they have a long established network will not as a matter of policy transfer me to another nearby cabinet and cannot speed the network up. So how many other people are receiving a service which could be better.
So i paid £59.99 for the Fibre activation and £9,99 for a new router Smart Hub 6 which was faulty and Openreach changed it for a Hub 5 which i had before ???? a total of £69.99 for 1 mbps faster service. After some arguing BT agreed to refund the £59.99 I am still chasing the £9.99.
BT have a bunch of cowboys. Or is more PC to say cowpersons. There sales hype promising the earth and quoting minimum speed guarantees are not worth anyrhing and surely like the PPI debarkle this must border on mis-selling and should be investigated.
Another anoyance is the emails you receive marked no-reply from their sales and service director Libby Barr - does she really exist? as she is well protected by her sales people. I suppose you could always use " LinkedIin" O:)
I also have Infinity 52 mps package = i also have an email from BT stating a guaranteed 13 to 17 mps download speed which is great - Yet in reality i receive 3.2 mps with an upload speed of 1.9mps. They charged me a £60 connection fee which i argued and got refunded. The problem apparently is that my line is connected to a cabinet 1100 meteres away although there is one just 100 meters away....Raised this with BT/Openreach butthey will do nothing due to the cost.
BT and the other ISP should ( like the banks) be penalised for Miss-selling.
They now have the nerve to apply a price increase on my package 9 months into an 18 month deal and when challenged why was told that the Terms & Conditions say they can....Contracts mean nothing these days.