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RuralBob
Aspiring Contributor
541 Views
Message 1 of 14

slow broadband

I live in a rural location and in October 2018 I was sold Superfast Fibre, on the basis that it would stabilise and improve my broadband. I have FTTC and then a long line of copper so I don't expect 30Mb. For the first seven months I was getting a steady 3.9Mb down and 1Mb up which was better than we had before. However, recently this has dropped to a steady 1.885Mb down and 0.9Mb up which has had a serious impact on our ability to access the internet. I rang BT and was told that as I was getting more than the guaranteed min of 1Mb down they could do nothing for me! I have been watching my hub stats and my max data rate has always been a little over 4Mb down. It looks to me like my profile has changed at the exchange.  Please help me get back to something over 3Mb and so restore some 'normality' in my house.

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1. Product name:BT Home Hub
2. Serial number:+068543+NQ61205503
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 05/03/19
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 03:34:01
6. Data rate:974 / 1885
7. Maximum data rate:1111 / 4073
8. Noise margin:6.0 / 11.4
9. Line attenuation:17.6 / 41.1
10. Signal attenuation:17.6 / 38.2
11. Data sent/received:5.8 MB / 17.2 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-8G92
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-8G92
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:90:72:82:97:36:94
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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13 REPLIES 13
imjolly
Distinguished Sage
Distinguished Sage
534 Views
Message 2 of 14

Re: slow broadband

Your profile is based on your connection speed not the other way round so higher speed higher profile

are you using the test socket with a filter and direct connection from filter to hub. Try this even if you have a filtered master socket. When you connect to test socket check tha any extension socket does not have a dial tone

do quiet line test. Dial 17070 option 2 should be silent and best with corded phone 

connection time is only 3 hrs is that due to hub dropping connection or manual reset  resetting connection will make matters worse not help

 



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RuralBob
Aspiring Contributor
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Message 3 of 14

Re: slow broadband

Hi thanks for your prompt reply. Unfortunately I don't have a corded phone. The silent line test produced no audible noises. I have a master socket 5C with an Openreach 4c filtered face plate so there was no test socket inside. I did attach a micro filter and the internet and got no change in hub readings. The hub readings showed 3 hours because it reset itself after 5 days of continuous steady up time.  Today's hub readings are below and as you see the max down is still over 4.5Mb

1. Product name:BT Home Hub
2. Serial number:+068543+NQ61205503
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 05/03/19
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:09:00
6. Data rate:956 / 1885
7. Maximum data rate:1092 / 4828
8. Noise margin:6.5 / 13.4
9. Line attenuation:17.6 / 39.2
10. Signal attenuation:17.6 / 39.6
11. Data sent/received:0.8 MB / 1.6 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-8G92
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-8G92
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:90:72:82:97:36:94
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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imjolly
Distinguished Sage
Distinguished Sage
501 Views
Message 4 of 14

Re: slow broadband

if you have the newest master socket then when you unclip the front plate the test socket is right in the middle of the back plate    https://www.openreach.co.uk/orpg/home/helpandsupport/how-toguides/howtoguides/downloads/NTE5C_Instru...



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RuralBob
Aspiring Contributor
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Message 5 of 14

Re: slow broadband

Yes, this is where I placed the micro filter

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RuralBob
Aspiring Contributor
421 Views
Message 6 of 14

Re: slow broadband

So why does my router show a Max download of over 4Mb and yet my speed rarely goes above 1.885Mb?  I presume that the max download shown by the router is a live measure of the actual max that the line can take at that moment in time.  So why am I now stuck at 1.885 when I was recently getting a steady 3.9Mb download? My household can live with 3.9, whereas 1.885 is too low  for BT TV which I took on my last upgrade to Superfast Fibre!

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pippincp
Sage
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Message 7 of 14

Re: slow broadband

Your noise margin at 13.5dB would suggest DLM has taken action to stabalise your line either due to noise on your line or the connection dropping excessively.

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RuralBob
Aspiring Contributor
409 Views
Message 8 of 14

Re: slow broadband

The line is much more stable than it was before I had FTTC. But I had a steady 3.9 for several months and then it dropped to 1.885. The number of disconnects has not changed over this stime, as far as I know. Can anything be done to reduce the noise on the line?

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pippincp
Sage
392 Views
Message 9 of 14

Re: slow broadband

An engineer needs to identify and repair the fault.

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RuralBob
Aspiring Contributor
384 Views
Message 10 of 14

Re: slow broadband

Thanks. How do I get an engineer out? I recently called BT but all I got was that I was getting more than my minimum so nothing further could be done!  Your help has been much appreciated

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