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lesterlad
Aspiring Contributor
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Message 1 of 4

slow broardband

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why has my broadband speed suddenly dropped from on average 73 mbs  to 50mbs download and 18.7mbs to 1.2mbs upload does BT have a problem ?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: slow broardband

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please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal - not if you have DV

mostly likely cause is line noise so

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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lesterlad
Aspiring Contributor
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Message 3 of 4

Re: slow broardband

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many thanks for your suggestions, but it seems to have cured it's self, I switched off overnight and switched on this morning and everything is back to normal. Once again many thanks  

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Carlusha
Recognised Expert
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Message 4 of 4

Re: slow broardband

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@lesterlad  Hopefully your turning off the SH2 overnight was just a one-off for it isn't recommended to perform on/off too many times as this might confuse the system into believing you had an unstable connection. Hubs are best kept running.