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leeface
Beginner
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Message 1 of 11

slow speed from 9pm til midnight

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im struggling to get speed on my b.t unlimited 1 fibre ,most of the day and night it is a good 38mb but between 9pm and midnight it slows to a crawl of 3mbs any suggestions?
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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: slow speed from 9pm til midnight

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can you post stats from your router  if hh6 then advanced settings then technical log information

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection   can you do this when speed is ok and when you have problem

unusual for congestion to be just 9/12pm as normally starts at peak time 4pm.   are you using wifi or ethernet when problem occurs?



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Moderator
Moderator
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Message 3 of 11

Re: slow speed from 9pm til midnight

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Hi @leeface I'm sorry your broadband speed is slowing down in the evenings, do you know the name of the exchange that you're connected to? I can check if there are any known congestion problems. 

Community ModeratorNeilO
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leeface
Beginner
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Message 4 of 11

Re: slow speed from 9pm til midnight

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Hi Thanks the exchange is 


Exchange name:Rugeley Staffordshire  WMRUG

Thankyou


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Distinguished Sage
Distinguished Sage
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Message 5 of 11

Re: slow speed from 9pm til midnight

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Btspeedtester results?


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leeface
Beginner
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Message 6 of 11

Re: slow speed from 9pm til midnight

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I'm using ethernet.thanks
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Distinguished Guru
Distinguished Guru
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Message 7 of 11

Re: slow speed from 9pm til midnight

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Btspeedtester results?

Moderator
Moderator
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Message 8 of 11

Re: slow speed from 9pm til midnight

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Hi @leeface and thanks for posting.

 

I've checked the exchange and there doesn't appear to be any issues listed. Can you post the information as requested by @imjolly ? That might help us get an answer for you.

 

Cheers

 

David

Community ModeratorDaveM
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Moderator
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Message 9 of 11

Re: slow speed from 9pm til midnight

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Hi @leeface,

How are things with your connection, have you notice an improvement during peak time.

If your still see the slow down, please post back and I'll take a look at this for you.

Thanks

PaddyB

Community ModeratorPaddyB
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leeface
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Message 10 of 11

Re: slow speed from 9pm til midnight

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Hi,yes the last two nights the speed was fine,hopefully it will be ok,fingers crossed.thankyou everyone who commented for your help.