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JonnyDee
Beginner
438 Views
Message 1 of 6

slow superfast broadband

hello

recently moved house and moved my broadband 

Superfast Fibre 2 Unlimited with me but its been getting progressivly slower and now i'm lucky to get 33mbps

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does this look normal?

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5 REPLIES 5
pippincp
Sage
436 Views
Message 2 of 6

Re: slow superfast broadband

Any noise on the line? 17070 option2, best with corded phone. Any noise report a line fault on 151 NOT a broadband fault.

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imjolly
Distinguished Sage
Distinguished Sage
434 Views
Message 3 of 6

Re: slow superfast broadband

If you have recently moved are you using the test socket with a filter to see if that helps improve speed by eliminating your internal wiring and your master socket faceplate. When in test socket I would check there is no dial tone at any other socket



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JonnyDee
Beginner
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Message 4 of 6

Re: slow superfast broadband

no noise on the line but also no test socket. I do have a filter and have unplugged the phone so nothing else is on the line

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imjolly
Distinguished Sage
Distinguished Sage
407 Views
Message 5 of 6

Re: slow superfast broadband

Sorry are you sure no test socket?  Are you using master socket?  If so it must be a very old socket not to have test socket as without that you cannot eliminate your internal wiring from causing problems



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JonnyDee
Beginner
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Message 6 of 6

Re: slow superfast broadband

yep only an old style socket here

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