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mgaj
Aspiring Contributor
578 Views
Message 1 of 13

slower speed than i expected

recently resign up and went for the faster speed. According to bt 

"

We estimate your download speed will be between 63Mb and 80Mb, and your upload speed will be between 19Mb and 20Mb."

 

In reality went from 38 to around 42/45. 

 

Latested performace check was

      Down      45

      Up          12

      Latency   25.88

 

Could one of the admin team please look into this and get back to me

Thanks

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12 REPLIES 12
Distinguished Sage
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Message 2 of 13

Re: slower speed than i expected

post deleted

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Distinguished Sage
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Message 3 of 13

Re: slower speed than i expected

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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mgaj
Aspiring Contributor
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Message 4 of 13

Re: slower speed than i expected

Thanks for looking into this

PART A.JPG

 

And BT Performance.JPG

 

results from further diags

results.JPG

 

Hope this is what you need

Thanks again

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Distinguished Sage
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Message 5 of 13

Re: slower speed than i expected

have you tried connecting to test socket this eliminates all internal wiring that may be affecting your speed can you also please post the help desk page from your home hub as asked for please
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mgaj
Aspiring Contributor
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Message 6 of 13

Re: slower speed than i expected

Tried the test socket - no change

info as requested

help.JPG

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: slower speed than i expected

The estimated speeds are connection speeds not download speeds. Your firmware is old and not even the last firmware but the firmware before that - there has been 2 updates since your firmware

 

the attainable speed is not correct and very odd



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mgaj
Aspiring Contributor
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Message 8 of 13

Re: slower speed than i expected

how do i update the firmware

 

Thanks again for your help so far

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Distinguished Sage
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Message 9 of 13

Re: slower speed than i expected

It should happen automatically
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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mgaj
Aspiring Contributor
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Message 10 of 13

Re: slower speed than i expected

HUb is on 24 hrs but as you say is stilln ot updating - any ideas?

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