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nokiaman1978
Aspiring Contributor
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Message 1 of 17

slower speeds

hi wondering if you can help, used to get 70mb plus now lucky to get aboove 60 with speeds ranging from 20 up to the 60 im on infinity 2 and can see the cab from my window im that close, last nigh in the heavy rain my speeds droped to bellow 40 mbits with every speed test, online support is useless as they just follow a script , they did want to book an enigneer but threw in the 150 charge threat if it wasnt a fault outside, has put me off , any help guys, have upgraded to latest mastersocket and connected latest hub without modem

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16 REPLIES 16
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: slower speeds

Is it a BT Home hub 6?

If so can you please show the information on this link?

 

Smart hub (HH6) connection information- you need to be connected to the home hub to see this info.

 

 

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nokiaman1978
Aspiring Contributor
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Message 3 of 17

Re: slower speeds

yes sure, thanksbt test 2.PNG

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nokiaman1978
Aspiring Contributor
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Message 4 of 17

Re: slower speeds

i done speed tests from pc android box and mobile last night , all showing same speeds ,2 wired and mobile wifi

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Distinguished Sage
Distinguished Sage
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Message 5 of 17

Re: slower speeds

You are connecting at 64Mbs, so you will always get a download speed of less than that.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

 
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
 
 
 
BT Wholesale Speedtester
 
Thanks

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nokiaman1978
Aspiring Contributor
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Message 6 of 17

Re: slower speeds

bt test.PNG

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nokiaman1978
Aspiring Contributor
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Message 7 of 17

Re: slower speeds

like i said on original post i used to get 70 plus so something has changed also erratic speed at times esp last night with heavy rain, going with that info is fttp avalible in my area ?

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Distinguished Sage
Distinguished Sage
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Message 8 of 17

Re: slower speeds

Please edit out your address, as this is a public forum

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Distinguished Sage
Distinguished Sage
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Message 9 of 17

Re: slower speeds


@nokiaman1978 wrote:

like i said on original post i used to get 70 plus so something has changed also erratic speed at times esp last night with heavy rain, going with that info is fttp avalible in my area ?


It could be congestion.

Please see Action to take when download speed are dropping during peak times

 

Fibre on demand is available if you can afford it.


FTTP on demand Prices for 2018

 

 

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nokiaman1978
Aspiring Contributor
219 Views
Message 10 of 17

Re: slower speeds

thanks for the help buddy

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