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coreservers
Aspiring Contributor
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Message 1 of 2

so this ishappening in our village with superfast and the discs...

a number of us in Denton, the village we live in. recently switched from nice stable 55mb average, and got the deal with the discs... wish i hadnt... been choppy, unreliable but tonight myself (and 3 others I checked with ) are getting this...

 

Download Speed (Mbps): 2.48 

Upload Speed (Mbps) : 0.09 

Ping Latency (ms): 12420

well BT we aint paying for it. call centre dont care really. apparently there is a department supports the discs but only between 9 and 4.30. taken me 4 minutes just to load type and upload this... sorry BT this is poor... im promised an average of 55mb guaranteed! above aint near that now is it. and why isit all with this superfast disc solution at once? 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: so this ishappening in our village with superfast and the discs...

Have you established that it is a disc problem and not a problem with your broadband?

Have you tried disconnecting the disc to see what happens?

Have you tried a wired speed test?

Have you checked your hub stats to see what the say regarding your data rate?

If it is affecting more than you it is possible that there is a network fault.

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