could someone have a look at the attached image from ping plotter and let me know whats going on ie why i have 100% constant packet loss on hops 2, 3 and 12, and why I'm having the regular bursts of 100% packet loss. This is happening on wired and wireless connections.
My connection is virtually unusable, and watching internet tv is impossible. I dont lose connection, just webpages fail to load. Many thanks
BT Hub 6A
0 Days, 1 Hours 27 Minutes 31 Seconds
20.00 kbps / 71.34 kbps
20000 / 73776
12.9 / 6.3
1 MB Uploaded / 15 MB Downloaded
Smart (Channel 6)
Smart (Channel 40)
hub lost connection to BT this morning, as it has done since Wednesday when all this started, still getting massive packet loss at 5-10 minute intervals, internet channels on the youview box are unwatchable as it keeps disconnecting and browsing is almost impossible.
Can anyone help please?
when i reported the problem Thursday, BT sent a phone engineer out as they found a fault on the line, he fixed it, but the internet problem persisted. He ran a quiet test and said everything was fine. If the problem continued I would have to get a broadband engineer out.
I phoned BT yesterday and they ran some tests and said my line and connection are fine, couldn't explain the packet loss and loss of internet though.