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Distinguished Sage
Distinguished Sage
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Message 21 of 35

Re: some help please


@astroman wrote:

00:01:51, 01 Jan.

:WAN: SENSING AUTO VDSL

00:01:22, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:01:22, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:01:22, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:01:22, 01 Jan.

dsl:VDSL link Up: Down Rate=71948Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.30dB

00:00:22, 01 Jan.

____________________________________________________________________________________________________
 
I can see the disconnections, but the date change would indicate a soft or hard reset. Did you press the reset button?
 
 
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astroman
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Message 22 of 35

Re: some help please

just now, packet loss everywhere

 

www.google.co.uk4.jpg

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astroman
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Message 23 of 35

Re: some help please

second one i rebooted the hub with the power switch

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Distinguished Sage
Distinguished Sage
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Message 24 of 35

Re: some help please

Please post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

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astroman
Contributor
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Message 25 of 35

Re: some help please

Product name:

BT Hub 6A

Serial number:

+084319+NQ61936808

Firmware version:

SG4B10002244

Firmware updated:

27-Apr-2017

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 2 Hours 28 Minutes 17 Seconds

Data rate:

20.00 kbps / 71.29 kbps

Maximum data rate:

20000 / 71948

Noise margin:

13.1 / 6.3

Line attenuation:

14.7

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

20 MB Uploaded / 121 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-CMCW

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-CMCW

5 GHz wireless channel:

Smart (Channel 40)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:4D:4A:08:DE:FD

Software variant:

-

Boot loader:

7.33.1

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Distinguished Sage
Distinguished Sage
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Message 26 of 35

Re: some help please

Its showing an uptime of two and a half hours at the moment, so no disconnects in that time. Everything else is fine, so if you are having problems, it has to be your own computer or how its connected to the home hub.

 

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astroman
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Message 27 of 35

Re: some help please

it's also happening on my wifes laptop, my phone and my kindle, all those are wireless, my pc is wired so i'm at a complete loss

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astroman
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Message 28 of 35

Re: some help please

i've changed the cable from the hub to the phone socket, I've tried my old hub 5, but the problem is still there

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astroman
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Message 29 of 35

Re: some help please

As this is happening when my WIRED PC is on and off, I can't see it being the problem. I have tried with every device off except my mobile phone and still can't connect via wireless. I have done this individually with each device i have, same result,

 

My question is then, what since Wednesday evening could be causing 100% packet loss every 5-10 minutes when nothing in the house has changed? I'm baffled

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astroman
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Message 30 of 35

Re: some help please

I have been on online chat with BT which was painfull to say the least with my packet loss lol, the advisor had me doing the usual resets etc, he then said he'd refreshed my line and that would solve the problem, he would call back in an hour to check everything was ok. That should've been at 3.30pm, no call back and my internet is as bad as ever Smiley Frustrated

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