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astroman
Contributor
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Message 11 of 35

Re: some help please

Network uptime:

0 Days, 0 Hours 4 Minutes

 

System uptime:

0 Days, 18 Hours 26 Minutes

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Distinguished Sage
Distinguished Sage
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Message 12 of 35

Re: some help please

Can you run the quiet line test now please?

 

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Distinguished Sage
Distinguished Sage
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Message 13 of 35

Re: some help please


@astroman wrote:

as i tried to post the above, it went down completely, couldn't even bring up the smart hub page


Was that using a direct Ethernet cable from the home hub to your computer?

 

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astroman
Contributor
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Message 14 of 35

Re: some help please

quiet line test ok, and yes the pc was connected via ethernet

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astroman
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Message 15 of 35

Re: some help please

here's the last 3 hour pingplotter graph, the 2 thick red lines are the 2 times I completely lost connection

 

www.google.co.uk2.jpg

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astroman
Contributor
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Message 16 of 35

Re: some help please

just had two complete losses of internet, this is the log from the hub

 

13:08:09, 30 Apr.

ppp1:DNS name resolution failure (207.57.239.216.in-addr.arpa)

13:08:09, 30 Apr.

ppp1:DNS name resolution failure (185.126.99.195.in-addr.arpa)

13:07:39, 30 Apr.

ppp1:DNS name resolution failure (168.31.72.194.in-addr.arpa)

13:07:24, 30 Apr.

ppp1:DNS name resolution failure (184.187.55.31.in-addr.arpa)

13:06:55, 30 Apr.

ppp1:DNS name resolution failure (18.46.239.216.in-addr.arpa)

13:06:54, 30 Apr.

ppp1:DNS name resolution failure (220.255.85.209.in-addr.arpa)

13:06:54, 30 Apr.

ppp1:DNS name resolution failure (207.193.121.213.in-addr.arpa)

13:05:01, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:8c4b:2fe9:3d0d:46b9 is set inactive

13:04:46, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:5d65:fbd1:b5e3:d209 is set inactive

13:04:14, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:5d65:fbd1:b5e3:d209 is set active

13:03:46, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host fe80::f5b8:9004:688b:96c7 is set inactive

13:03:34, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:5d65:fbd1:b5e3:d209 is set active

13:03:08, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:8c4b:2fe9:3d0d:46b9 is set active

13:03:05, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host fe80::f5b8:9004:688b:96c7 is set active

13:03:01, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:5d65:fbd1:b5e3:d209 is set active

13:02:35, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:8c4b:2fe9:3d0d:46b9 is set active

13:02:27, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host fe80::f5b8:9004:688b:96c7 is set active

13:02:15, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host fe80::f5b8:9004:688b:96c7 is set inactive

13:02:01, 30 Apr.

ppp1:DNS name resolution failure (_xmpp-client._tcp.message-live.youview.tv)

13:02:01, 30 Apr.

ppp1:DNS name resolution failure (_xmpp-client._tcp.message-live.youview.tv)

13:01:43, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host fe80::f5b8:9004:688b:96c7 is set active

13:01:30, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:8c4b:2fe9:3d0d:46b9 is set inactive

13:01:05, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host fe80::f5b8:9004:688b:96c7 is set active

13:00:48, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:8c4b:2fe9:3d0d:46b9 is set active

13:00:15, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host fe80::f5b8:9004:688b:96c7 is set inactive

13:00:08, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:e168:5500:8c4b:2fe9:3d0d:46b9 is set active

12:59:43, 30 Apr.

BR_LAN:LAN Neighbor Discovery : Host fe80::f5b8:9004:688b:96c7 is set active

12:59:39, 30 Apr.

wl0:Device <1C:E6:2B:D1:76:96> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

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astroman
Contributor
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Message 17 of 35

Re: some help please

no idea how the smileys got in there ffs

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Distinguished Sage
Distinguished Sage
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Message 18 of 35

Re: some help please

They look like the LAN logs not the WAN logs. You need to select the WAN logs only.

 

The WAN logs would show any line disconnects.

 

 

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astroman
Contributor
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Message 19 of 35

Re: some help please

last 5 minutes, the internet unusable, taken ages to just post thiswww.google.co.uk3.jpg

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astroman
Contributor
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Message 20 of 35

Re: some help please

00:01:51, 01 Jan.

:WAN: SENSING AUTO VDSL

00:01:22, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:01:22, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:01:22, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:01:22, 01 Jan.

dsl:VDSL link Up: Down Rate=71948Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.30dB

00:00:22, 01 Jan.

:WAN: ethernet as LAN

10:56:04, 30 Apr.

:WAN: SENSING AUTO VDSL

10:54:52, 30 Apr.

:WAN: SENSING AUTO VDSL

10:20:57, 30 Apr.

:WAN: SENSING AUTO VDSL

05:30:25, 30 Apr.

:WAN: SENSING AUTO VDSL

05:15:54, 30 Apr.

:WAN: SENSING AUTO VDSL

05:15:06, 30 Apr.

:WAN: SENSING AUTO VDSL

03:22:42, 30 Apr.

:WAN: SENSING AUTO VDSL

19:16:50, 29 Apr.

:WAN: SENSING AUTO VDSL

17:56:25, 29 Apr.

:WAN: SENSING AUTO VDSL

17:35:21, 29 Apr.

:WAN: SENSING AUTO VDSL

00:01:43, 01 Jan.

:WAN: SENSING AUTO VDSL

00:01:20, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:01:20, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:01:20, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:01:20, 01 Jan.

dsl:VDSL link Up: Down Rate=73776Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

00:00:22, 01 Jan.

:WAN: ethernet as LAN

16:34:25, 29 Apr.

dsl:VDSL Link Down: duration was 7650 seconds

16:34:24, 29 Apr.

:VLAN VLAN_DATA disconnected

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