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picktech
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Message 1 of 44

speed dropping wifi and wired

hi all new on here so thought i would give it a go, 

i have had bt infinity installed, 

it as been in just over a month now and i have had at the best about 5 days with out a problem, i have had to phone up support our nice friends in India who read from a computer, so we can go through the regular diagnostics and get now where, 

my problem is the dropping of wired and wifi and low speeds i have done all what i can think of ie, master socket line test (quiet test) no noise on line, turn of smart setup, channel changing and all to no avail i have the latest firmware update for my BTHub5a dual wifi not synced this happens at different times of the day done speed tests sometimes no server and did not complete, at my wits end, thinking of canceling as they are not providing a service i signed up for, sent email to watchdog this morning and i am making a complaining to ofcom,  regards picktech thank in advance for any help 

 

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Distinguished Guru
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Message 2 of 44

Re: speed dropping wifi and wired

Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home or http://bthub.home

Please miss out any data you don't want to post

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picktech
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Message 3 of 44

Re: speed dropping wifi and wired

what info do you need  to post

 

 

 

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Distinguished Sage
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Message 4 of 44

Re: speed dropping wifi and wired

The stats from 1-12 is enough.

Log onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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Distinguished Guru
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Message 5 of 44

Re: speed dropping wifi and wired

1-12 misses out the wireless information unfortunately and as the problem is wireless it would be good to see the settings
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picktech
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Message 6 of 44

Re: speed dropping wifi and wired

1. Product name:	BT Home Hub
2. Serial number:	+068543+NQ44909964
3. Firmware version:	Software version 4.7.5.1.83.8.204 (Type A) Last updated 19/02/15
4. Board version:	BT Hub 5A
5. DSL uptime:	1 days, 04:14:37
6. Data rate:	9995 / 39993
7. Maximum data rate:	19455 / 67944
8. Noise margin:	12.6 / 14.3
9. Line attenuation:	18.4 / 17.4
10. Signal attenuation:	18.3 / 17.5
11. Data sent/received:	338.3 MB / 2.1 GB
12. Broadband username:	bthomehub@btbroadband.com

 got some speed yesterday for a while, did a speed test this morning and got 7mb down on the bt web site, i have been informed by our friends in india to do changes on settings ie changing wifi b/g up to 54  mb/s if this helps 

 

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Distinguished Guru
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Message 7 of 44

Re: speed dropping wifi and wired

You're getting full speed on Infinity 1
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Distinguished Guru
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Message 8 of 44

Re: speed dropping wifi and wired

Which exchange are you connected to?

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picktech
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Message 9 of 44

Re: speed dropping wifi and wired

cudworth south yorkshire
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Distinguished Guru
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Message 10 of 44

Re: speed dropping wifi and wired

You can try fixing wireless problems by turning off Smart Wireless and splitting the 2.4 GHz and 5 GHz bands. To do this:

1. Go into your advanced settings on the HH5 and select the wireless tab.

2. Then select the 5GHz tab and select NO to "Sync with 2.4 GHz:".

3. Then choose a new SSID by adding "5" to the existing one, so you can tell the difference between 2.4GHz and 5GHz bands.

4. While you're there change "Channel selection:" from "Smart wireless" to the current channel.

5. Then press the "Apply" button.

6. Then choose the 2.4GHz tab and change "Channel selection:" from "Smart wireless" to the current channel on 2.4GHz.

7. Then press the "Apply" button again.

Now on your devices you can select which SSID (which band, 2.4GHz or 5GHz) to connect to.

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