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picktech
Contributor
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Message 31 of 44

Re: speed dropping wifi and wired

18:00:45, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client disassociated
18:00:34, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client associated
17:57:48, 16 Apr.	ath00: STA 14:99:e2:a7:0c:ea IEEE 802.11: Client disassociated
17:55:05, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client disassociated
17:54:46, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client associated
17:53:47, 16 Apr.	ath00: STA 14:99:e2:a7:0c:ea IEEE 802.11: Client associated
17:53:41, 16 Apr.	ath00: STA 14:99:e2:a7:0c:ea IEEE 802.11: Client disassociated
17:53:40, 16 Apr.	ath00: STA 00:62:2c:0e:01:4a IEEE 802.11: WiFi registration failed
17:53:27, 16 Apr.	ath00: STA 14:99:e2:a7:0c:ea IEEE 802.11: Client associated
17:53:24, 16 Apr.	ath00: STA 14:99:e2:a7:0c:ea IEEE 802.11: Client disassociated
17:53:22, 16 Apr.	ath00: STA 14:99:e2:a7:0c:ea IEEE 802.11: Client associated
17:53:15, 16 Apr.	ath00: STA 14:99:e2:a7:0c:ea IEEE 802.11: Client disassociated
17:49:15, 16 Apr.	ath00: STA 14:99:e2:a7:0c:ea IEEE 802.11: Client associated
17:37:37, 16 Apr.	ath00: STA 28:5a:eb:a8:d3:89 IEEE 802.11: Client disassociated
17:37:36, 16 Apr.	ath00: STA 00:62:2c:0e:01:4a IEEE 802.11: WiFi registration failed
17:24:56, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client disassociated
17:24:42, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client associated
17:13:02, 16 Apr.	ath00: STA c0:f8:da:37:f2:15 IEEE 802.11: Client disassociated
17:10:13, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client disassociated
17:09:58, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client associated
16:58:34, 16 Apr.	ath00: STA c0:f8:da:37:f2:15 IEEE 802.11: Client associated
16:57:28, 16 Apr.	ath00: STA 28:5a:eb:a8:d3:89 IEEE 802.11: Client associated
16:57:27, 16 Apr.	(170657.390000) WiFi auto selected channel 11
16:57:27, 16 Apr.	(170657.390000) 1-​97::2-​98::3-​97::4-​97::5-​97::6-​97::7-​98::8-​97::9-​98::10-​99::11-​99::12-​99::13-​100
16:57:27, 16 Apr.	(170657.390000) 2.4 GHz Wireless: Rescan, Reason: 'System Reconfiguration'
16:55:49, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client disassociated
16:55:40, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client associated
16:55:39, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client disassociated
16:54:37, 16 Apr.	ath00: STA d8:96:95:ac:fe:50 IEEE 802.11: Client associated
16:51:46, 16 Apr.	(170315.740000) WPS registration completed successfully for 00:00:00:00:00:00
16:49:44, 16 Apr.	

 

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Distinguished Guru
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Message 32 of 44

Re: speed dropping wifi and wired

Looks like Channel 13 is the best.

Try turning off smart wireless and assigning channel 13.
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Distinguished Sage
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Message 33 of 44

Re: speed dropping wifi and wired

Does the Homehub drop the connection with the wireless and wired connection at the same time or do they drop out separately from each other?

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picktech
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Message 34 of 44

Re: speed dropping wifi and wired

they have dropped at the same time and separately gg
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Distinguished Sage
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Message 35 of 44

Re: speed dropping wifi and wired

If you are 100% certain that the drop outs are seperate from each other I suppose it is possible although unlikely that you have two different problems although I would have expected at least one of them to have been solved with the new Homehub.

 

It may be that they are dropping at the same time but the wired connection is quicker at reconnecting so gives the impression that it is only the wireless connection that is dropping.

 

Can you monitor that closely, especially now that you have had a replacement Homehub which should rule the hub out as being the problem. If they are both dropping out at the same time it would tend to indicate a fault with your actual connection.

 

When you are checking to see if the wireless connection has dropped make sure that you are checking to see if it connects to the Internet because you can still be connected to the Homehub but not the Internet.

 

 

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picktech
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Message 36 of 44

Re: speed dropping wifi and wired

will do, i unplug the wired, and then turn off the wifi, and visor vuser, i also check the hub to see if i can connect to it, and check to see if the hub is connected to the net, hope this is how you do it as i am a novice at this but learning fast lol thanks again for the help,
i have changed the wifi channel to 13 to, to see that helps
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picktech
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Message 37 of 44

Re: speed dropping wifi and wired

just update on fault, line connected 22 hours now only thing is olny getting 6mbs DL and 9 mbsUL this is wired and wireless
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picktech
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Message 38 of 44

Re: speed dropping wifi and wired

hi guys, yet another update just keep dropping connection, only been getting 1 to 3 hours connection at a time, i have reset router, no better any help thankfully received, i have tried turning smart wifi off and changing channels, i am plugged in the master socket, giving ssid different names, done a quiet test on the line and it is fine, the only thing i can think about is that it maybe the master socket which as been in a long time, but loath to pay £129 for engineer to come out, i am on my second hub hh5, so dont think its that

 

regards picktech 

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Message 39 of 44

Re: speed dropping wifi and wired

If it was the master socket, your speeds on the Troubleshooting>Helpdesk page would be affected.
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Distinguished Sage
Distinguished Sage
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Message 40 of 44

Re: speed dropping wifi and wired

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.


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