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michaelgreen45435
Aspiring Contributor
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Message 1 of 31

speedtest shows my wired internet speed is 6.88bps. is this normal

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Download Mbps
6.88
 
Upload Mbps
4.40
 
Is this normal ? My internet feels awfully slow at times
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Sage
Sage
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Message 2 of 31

Re: speedtest shows my wired internet speed is 6.88bps. is this normal

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Could you post the connection stats from the hub.

HH6 Advanced settings/technical log/information.

HH5 Troubleshooting/helpdesk.

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Distinguished Sage
Distinguished Sage
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Message 3 of 31

Re: speedtest shows my wired internet speed is 6.88bps. is this normal

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can you also enter your phone number and post results  remember delete number   https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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michaelgreen45435
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Message 4 of 31

Re: speedtest shows my wired internet speed is 6.88bps. is this normal

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1.png

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michaelgreen45435
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Message 5 of 31

Re: speedtest shows my wired internet speed is 6.88bps. is this normal

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Product name:

BT Hub 6A
Serial number:

+084317+NQ80228158
Firmware version:

SG4B1000E016
Firmware updated:

10-May-2019
Board version:

1.0
Gui version:

1.105.0
DSL uptime:

0 Days, 13 Hours 56 Minutes 19 Seconds
Data rate:

5.00 Mbps / 7.89 Mbps
Maximum data rate:

8256 / 51152
Noise margin:

6.7 dB / 31.6 dB
Line attenuation:

19.3 dB
Signal attenuation:

0 dB / 19.3 dB
VPI / VCI:

0/38
Modulation:

G_993_2_ANNEX_B
Latency type:

Fast Path
Data sent / received:

1281 MB Uploaded / 25226 MB Downloaded
Broadband username:

bthomehub@btbroadband.com
BT Wi-fi:

Active
2.4 GHz wireless network name:

mike
2.4 GHz wireless channel:

Smart (Channel 11)
5 GHz wireless network name:

mike
5 GHz wireless channel:

Smart (Channel 36)
Wireless security:

WPA2 (Recommended)
Wireless mode:

Mode 1
Firewall:

On
MAC address:

3C:17:10:97:38:2D
Software variant:

-
Boot loader:

9.2.0
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Distinguished Sage
Distinguished Sage
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Message 6 of 31

Re: speedtest shows my wired internet speed is 6.88bps. is this normal

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Do you have dial tone? Looks like a possible disconnection of one wire, broadband will work very slowly but you won't get dial tone.

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Distinguished Sage
Distinguished Sage
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Message 7 of 31

Re: speedtest shows my wired internet speed is 6.88bps. is this normal

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Have you tried a factory reset of hub by holding recessed button on back for 20/30secs until lights flash

are you using the test socket. With a filter as that should be best connection

cheack you have a dial tone then dial 17070 option 2 should be silent and best with corded phone 



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michaelgreen45435
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Message 8 of 31

Re: speedtest shows my wired internet speed is 6.88bps. is this normal

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okay

 

17070 option 2 sounded silent

 

my internet wire is plugged into this

 

123213.png

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Distinguished Sage
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Message 9 of 31

Re: speedtest shows my wired internet speed is 6.88bps. is this normal

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Unclip the front faceplate and connect your hub to the test socket behind using a new filter and repost hub stats. That will eliminate the master socket and any internal wiring.

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michaelgreen45435
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Message 10 of 31

Re: speedtest shows my wired internet speed is 6.88bps. is this normal

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is it just an internet filter off ebay ?

 

and then I put my itnernet cable into that, then the filter into the previously used socket ?

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