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londonman
Contributor
668 Views
Message 1 of 5

stay fast guarantee level keeps dropping

has anyone else seen that the guaranteed broadband speeds from BT continue to drop .. so we are paying more and BT is promising less 

arent we paying all this money to have faster speeds ?

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4 REPLIES 4
Anonymous
Not applicable
659 Views
Message 2 of 5

Re: stay fast guarantee level keeps dropping

Hello @londonman,

 

Spoiler
"arent we paying all this money to have faster speeds ?"

 

I'm on the Fibre 2 and have a perfect internet connection with BT.

 

 

--

Kind regards,

DanTMan64

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DavidM
Moderator
Moderator
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Message 3 of 5

Re: stay fast guarantee level keeps dropping

Hi @londonman and welcome to the community.

I'm sure we'll be able to help if you're having connection problems. Just post some connection stats etc and we'll take it from there.

Cheers

David 

londonman
Contributor
619 Views
Message 4 of 5

Re: stay fast guarantee level keeps dropping

what i am saying is i am pretty sure my guaranteed minimum speed was 43  on renewal it seems to be 37 .. is that so bt can wiggle out of their cash back guarantee .. why not make it 1 

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Anonymous
Not applicable
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Message 5 of 5

Re: stay fast guarantee level keeps dropping

Hello again @londonman,

 

Just like what one of the MOD'S @DavidM said:

 


@DavidMwrote:

Hi @londonman and welcome to the community.

I'm sure we'll be able to help if you're having connection problems. Just post some connection stats etc and we'll take it from there.

Cheers

David 


 

Post your Connection Stats etc.

 

 

--

Kind regards,

DanTMan64

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