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will5572
Beginner
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Message 1 of 19

unable to connect to war thunder.

hi there i play an online game called war thunder and for the past week or so i have been unable to connect to the eu server. i ran a tracert and it came back with a problem, id appreciate any help with this please 🙂

 

Tracing route to host01lw-nl.warthunder.com [37.48.71.129]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 44 ms 17 ms 17 ms 217.32.142.111
3 30 ms 22 ms 18 ms 217.32.142.158
4 24 ms 24 ms 23 ms 212.140.206.18
5 24 ms 24 ms 24 ms 213.120.162.65
6 24 ms 25 ms 24 ms 31.55.165.107
7 31 ms 24 ms 23 ms acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.250.100]
8 33 ms 31 ms 31 ms 109.159.255.145
9 34 ms 34 ms 36 ms peer3-te0-2-0-1.telehouse.ukcore.bt.net [109.159.254.144]
10 * * * Request timed out.
11 39 ms 39 ms 39 ms 62.212.80.151
12 38 ms 38 ms 37 ms po1001.ngn-ams1-cs2.leaseweb.net [5.79.79.241]
13 46 ms 43 ms 43 ms 37.48.71.129

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18 REPLIES 18
Distinguished Guru
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Message 2 of 19

Re: unable to connect to war thunder.

That's not a problem as you get a reply from the destination.

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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will5572
Beginner
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Message 3 of 19

Re: unable to connect to war thunder.

hi Ray, thanks for your reply. i thought the same but they have assured me the problem is from my ISP so i dont really know how to proceed, i have put quite alot of money into it over the last couple of years so id like to get it sorted, do you have any ideas?

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Distinguished Guru
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Message 4 of 19

Re: unable to connect to war thunder.

You are playing over a wired ethernet connection. aren't you?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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will5572
Beginner
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Message 5 of 19

Re: unable to connect to war thunder.

yeah mate 🙂

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will5572
Beginner
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Message 6 of 19

Re: unable to connect to war thunder.

hi ray not sure if you can see this. the game developers are insisting the tracert means there is a problem with my isp so they are refusing to help me any further. what should i do now?

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Distinguished Guru
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Message 7 of 19

Re: unable to connect to war thunder.

They may be right that the problem is with your ISP, but the traceroute does not show that. They may be wrong as well, and the problem is their end.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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will5572
Beginner
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Message 8 of 19

Re: unable to connect to war thunder.

thanks again for your reply! yeah the thing is ive played that game since closed beta testing and nothing has changed at my end. my account is still running and i havent been able to access it for 2 weeks now. doing my head in!!!

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Distinguished Guru
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Message 9 of 19

Re: unable to connect to war thunder.

Have you tried connecting another way to see if their server is ok?
For example, BT Wifi, mobile phone 3G/4G, VPN ?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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will5572
Beginner
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Message 10 of 19

Re: unable to connect to war thunder.

just ran another trace.

 

Tracing route to host01lw-nl.warthunder.com [37.48.71.129]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 17 ms 18 ms 17 ms 217.32.142.111
3 18 ms 18 ms 17 ms 217.32.142.158
4 24 ms 24 ms 24 ms 212.140.206.18
5 24 ms 24 ms 24 ms 213.120.162.65
6 25 ms 24 ms 24 ms 31.55.165.107
7 24 ms 24 ms 23 ms acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.250.100]
8 33 ms 31 ms 31 ms 109.159.255.145
9 34 ms 35 ms 35 ms peer3-te0-2-0-1.telehouse.ukcore.bt.net [109.159.254.144]
10 * * * Request timed out.
11 41 ms 41 ms 41 ms 62.212.80.151
12 38 ms 38 ms 40 ms po1001.ngn-ams1-cs2.leaseweb.net [5.79.79.241]
13 46 ms 46 ms 48 ms 37.48.71.129

Trace complete.

 

keeps timing out after telehouse number 9. mmm what does that mean exactly lol?

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