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Ruari_wales
Newbie
298 Views
Message 11 of 14

Re: unable to order FTTP but neighbours can

Yes, apologies, and I’ve put it in the thread title as well (if a mod is listening/reading please change to FTTP) So assuming my neighbour(s) have all had something special done, my premeis is yet to be enabled? Is there a team I can chase? I completed the survey in from your 1st post.

Distinguished Sage
Distinguished Sage
275 Views
Message 12 of 14

Re: unable to order FTTP but neighbours can

just need to wait on openreach getting back to you.  only openreach will know when or if you home will get FTTP but they do not deal with the public - apart from form you completed



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JimBach
Beginner
255 Views
Message 13 of 14

Re: unable to order FTTP but neighbours can

I'm in the same situation as you - in Wales too. Others in my postcode area can order and they are on the same cabinet. Filled in the form and waiting. Very frustrating that they seem to have left out, for whatever reason, my address. I'd just like to talk with someone from Openreach or get them to come and check my property. 

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JimBach
Beginner
241 Views
Message 14 of 14

Re: unable to order FTTP but neighbours can

I just checked availability after writing this and they're changed me to 'Available'. Wow. I've quickly ordered before they change their minds!