uncancelling a cancellation

[jm1940]

I was sick of paying 50+ a month for broadband and phone. So went to comparison site, could get slightly faster for 24 quid a month with sky, so signed up.

Then this afteroon BT called me, or at least someone who said he was from BT, and offered me basically the same as sky deal.

Said because I was in a cooling off period, and my switch date is not til Sep 1st, I can cancel the switch to Sky?

Sounds a bit fishy.  I told him I'd think about it and hung up.

I checked number on who-called-me

Phone number 01438xxxxxx is most commonly reported as a BT Impersonation Scam

01438 xxxxxx is landline located in Stevenage, England and assigned to Invosys Limited.

Even more fishy.

Any advice?

[iniltous]

Getting called by the losing provider, with a much improved offer to stay ( once they are notified that you are switching )  is pretty common, it’s not just BT when they are losing a customer that does this , every provider does ,  so that isn’t suspicious at all , you could have asked for the  details of the retention offer to be emailed to you , two benefits to that , one , to verify the company calling you , and secondly a record of the price being offered by retentions , or you could call BT yourself , and ask if it’s been noted on your account of this retention offer to remain .

Obviously if you do chose to stay , you need to advise Sky of that decision.