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davis1963
Newbie
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Message 1 of 3

upgraded To a faster Infinity but still less than 40mbs!!

i was getting lower than 20 mbs ion my infinity 1 unlimited so the sales team suggested going to the new 66-88 deal which should give a minimum of 54mbs, I can't get anything like this, at best high 30's

mis sold a new deal and still not getting the right speed, the on line team have been absolutley useless in helping on the 4 times i have tried to get it fixed, stay clear and buy a cheaper option

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: upgraded To a faster Infinity but still less than 40mbs!!

if you want help from the forum members then if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12

 

 

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection  btspeedtester

 

are you using test socket with new filter? 

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone

 

there is no 66/88mb package



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Distinguished Sage
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Message 3 of 3

Re: upgraded To a faster Infinity but still less than 40mbs!!

Are you testing with a wired or wireless connection?
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