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Message 1 of 15

upgraded broadband to full fibre 900 but speeds very low

hi

My upgraded package for full fibre 900 was activated today but the speed for download is 65mb and upload is 63mb.

I've done everything possible starting with the hub reset and switching off completely but it's still reading the same (speeds about the same prior to upgrade as was on full fibre).?

Has my broadband been reset to the new package or has it yet to switch over?

Many thanks 

Bobbie 

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14 REPLIES 14
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Message 2 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

Try turning the ONT off for 5 mins. Some people have reported this works.

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Message 3 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

Hi

Whats the ONT?

Many thanks 

Bobbie 

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Message 4 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

Hi

Yes already done this.  I turned everything off 

Many thanks

Bobbie 

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Message 5 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

Hi

Speeds showing 

Download 163mb

Upload 117mb

 

Should be in the region of

Download 900mb

Upload 450mb

 

Many thanks 

Bobbie 

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Message 6 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

Hi

Speeds showing 

Download 163mb

Upload 117mb

 

Should be in the region of

Download 900mb

Upload 450mb

 

Many thanks 

Bobbie 

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1,305 Views
Message 7 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

Hi

The link rate to the smart hub 2 is 72mbs

Speeds are showing now (after disconnecting a few devices) as download 223mb and upload still at 118mb

Still a vast difference to expected download 900mb and upload 450mb

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Message 8 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

I'm only getting literally 1/4 of what it should be

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Message 9 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

@Bobsters1  are these speeds quoted with a cable directly connected to the hub or over Wi-Fi?

You're not the only one with speed issues 😞 It took me over 70 days to resolve mines.

I'd suggest getting the speeds from a wired connection (multiple machines if you're lucky enough to have several machines to test with) to the smarthub if not already.

Use fast.com to get the speeds (not the best in my opinion but BT's favorite)

When you turned off the ONT did you leave it powered down for at least 5mins and tried factory resetting the smart hub?

Make sure you're using good quality Cat7 cables.

Once all done call the FTTP team. 0800 587 4787.

BTW - I'm not aware of an upload offering by BT for 450, do you mean 455mb? If so, that's your your Stay Fast Guarantee 455Mb, Upload speed should be 110Mb - 110Mb.

 

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Message 10 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

hi

I've turned off everything and have done what you have stated and restarted hub but speed still 223mb download. 

OK upload but very disappointed with download speed being only 1/4 of what I should get.

How do i go about looking into the hub itself? 

Many thanks 

Bobbie 

 

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