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baker1607
Beginner
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Message 1 of 8

upgraded from BT infinity one to infinity two

Hello this is my first time posting. All in short I received a offer from BT last week to upgrade to infinity two my activation date was yesterday and still I have not seen an increase in speed except for 10 minutes past twelve when I went from 50 down and 10 up to 63 down and 18 up then my speed went back to infinity one any help on this would be apriciated thank you
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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: upgraded from BT infinity one to infinity two

Welcome to this user forum.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12

 

Or post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 

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baker1607
Beginner
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Message 3 of 8

Re: upgraded from BT infinity one to infinity two

Screenshot_2017-03-15-11-31-17.png

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baker1607
Beginner
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Message 4 of 8

Re: upgraded from BT infinity one to infinity two

Screenshot_2017-03-15-11-52-01.pngScreenshot_2017-03-15-11-52-12.pngScreenshot_2017-03-15-11-52-24.pngScreenshot_2017-03-15-11-52-28.png

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Distinguished Sage
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Message 5 of 8

Re: upgraded from BT infinity one to infinity two

If that's now, then you're back on Infinity 1.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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baker1607
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Message 6 of 8

Re: upgraded from BT infinity one to infinity two

Screenshot_2017-03-15-13-43-50.png

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baker1607
Beginner
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Message 7 of 8

Re: upgraded from BT infinity one to infinity two

It all seems to have gone through but no difference in speed I guess I'm just going to have to ring them

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Moderator
Moderator
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Message 8 of 8

Re: upgraded from BT infinity one to infinity two

Hi @baker1607 and thanks for posting.

 

Can you try the speed tester including the further diagnostics and post the results?

 

Cheers

 

David

Community ModeratorDaveM
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