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Kiehazz
Aspiring Contributor
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Message 1 of 21

upgrading to BT halo 3+

I currently have halo 1 and want to upgrade to halo 3+ but I’m wondering why it says on the deals page the halo 3+ speed will be the same as my current speed with the halo 1? I’m looking to get the 54-73 MBPS but when I click the deal it says 48-53 MBPS will be my download speed?

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licquorice
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Message 2 of 21

Re: upgrading to BT halo 3+

Changing package will have no effect on your speed if it is currently below the fibre1 cap of 55M

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Kiehazz
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Message 3 of 21

Re: upgrading to BT halo 3+

How do I know if I’m below the fibre 1 cap? How can I get faster speeds or can I not?

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Kiehazz
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Message 4 of 21

Re: upgrading to BT halo 3+

Can you elaborate on what you mean please?

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imjolly
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Message 5 of 21

Re: upgrading to BT halo 3+


please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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licquorice
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Message 6 of 21

Re: upgrading to BT halo 3+


@Kiehazz wrote:

Can you elaborate on what you mean please?


If your current speed is less than 55M, nothing will change with a change of package, you are receiving the maximum speed your line is capable of.

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Kiehazz
Aspiring Contributor
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Message 7 of 21

Re: upgrading to BT halo 3+

Alright thank you I’ve just checked on that link and it says I’m not available for FTTP yet but when I am is this when I can get higher speeds?

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licquorice
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Message 8 of 21

Re: upgrading to BT halo 3+

Yes, when FTTP is available you can get up to 900Mbs

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imjolly
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Message 9 of 21

Re: upgrading to BT halo 3+

what speed range did checker show for vdsl?  Can you post the results

hub stats will be good to help you



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Kiehazz
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Message 10 of 21

Re: upgrading to BT halo 3+

F2B8E40E-9FF1-47EA-A36C-BEA85EF2E046.jpeg

These are the range it is showing but I currently get max 52mbps I’ve noticed recently. It says on mybt app my speeds are between 51-71 MBPS with bt halo one but never do I get 71 MBPS

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