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licquorice
Distinguished Sage
Distinguished Sage
343 Views
Message 11 of 21

Re: upgrading to BT halo 3+

We really need to see the hub stats to see what is going on, but it looks as though your line is capable of much higher speeds than you are currently getting.

Kiehazz
Aspiring Contributor
336 Views
Message 12 of 21

Re: upgrading to BT halo 3+

To get my stats do I go to the hub manager at 192 then click on status?

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Kiehazz
Aspiring Contributor
328 Views
Message 13 of 21

Re: upgrading to BT halo 3+

Is it safe for my information to be on here? Doesn’t feel right
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Kiehazz
Aspiring Contributor
320 Views
Message 14 of 21

Re: upgrading to BT halo 3+

Product name:
BT Hub 6A
Serial number:
+084319+NQ62580942
Firmware version:
SG4B1000E020
Firmware updated:
26-Mar-2020
Board version:
1.0
Gui version:
1.115.0
DSL uptime:
3 Days, 12 Hours 59 Minutes 57 Seconds
Data rate:
16.98 Mbps / 58.69 Mbps
Maximum data rate:
16756 / 59978
Noise margin:
5.7 dB / 3.1 dB
Line attenuation:
27.1 dB
Signal attenuation:
19.8 dB / 27.1 dB
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
14 GB Uploaded / 71 GB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-72F2
2.4 GHz wireless channel:
Smart (Channel 6)
5 GHz wireless network name:
BTHub6-72F2
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
90:4D:4A:3A:A8:D9
Software variant:
-
Boot loader:
7.33.1
These are my hub stats and I’ve already uploaded the results from the broadband checker
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licquorice
Distinguished Sage
Distinguished Sage
294 Views
Message 15 of 21

Re: upgrading to BT halo 3+

You are currently getting 58M with a 3dB margin, changing package will have absolutely no effect on your speed. 

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Kiehazz
Aspiring Contributor
273 Views
Message 16 of 21

Re: upgrading to BT halo 3+

For what my bill is a month I see fibre 2 with speeds faster than my current speed for less than half the price I currently pay. Is it possible that I can switch over?

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licquorice
Distinguished Sage
Distinguished Sage
267 Views
Message 17 of 21

Re: upgrading to BT halo 3+

It's up to you regarding packages in terms of cost but you are getting the highest speed your line can support. Changing package will have zero effect on speed.

 

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imjolly
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Distinguished Sage
264 Views
Message 18 of 21

Re: upgrading to BT halo 3+

You are already getting fibre 2 speeds otherwise your speeds would be limited to fibre 1 max of 55/10mb



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Kiehazz
Aspiring Contributor
245 Views
Message 19 of 21

Re: upgrading to BT halo 3+

Can you tell this by those stats I posted yes? Do you have any idea why I’m paying more for my monthly bill than I would with the current available fibre 2 deal for £29.99? If you say I have fibre 2 speeds I should be paying less than what I currently am if there’s a deal for the exact same speeds for £29.99 should I not? I’ve been a customer for a very long time before broadband was available just a landline 

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licquorice
Distinguished Sage
Distinguished Sage
238 Views
Message 20 of 21

Re: upgrading to BT halo 3+


@Kiehazz wrote:

Can you tell this by those stats I posted yes? Do you have any idea why I’m paying more for my monthly bill than I would with the current available fibre 2 deal for £29.99? If you say I have fibre 2 speeds I should be paying less than what I currently am if there’s a deal for the exact same speeds for £29.99 should I not? I’ve been a customer for a very long time before broadband was available just a landline 


Yes, your stats show that you have fibre 2. Talk to the retentions team 0800 800 030

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