upload speed

[coleva]

I have Infinty to the cab , with download speeds ranging from 32 to 36 mbs  just lately my download speed is ok  but upload has dropped from about 6mbs to zero  anybody any ideas why this has happened  ping ranges from 18 to 35

[pippincp]

Can you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

[imjolly]

can you also enter your phone number and post results  remember delete number  https://www.btwholesale.com/includes/adsl/main.html

[coleva]

Product name:
BT Hub 6A
Serial number:
+084319+NQ70233606
Firmware version:
SG4B1000B540
Firmware updated:
20-May-2018
Board version:
1.0
Gui version:
1.640
DSL uptime:
0 Days, 21 Hours 11 Minutes 48 Seconds
Data rate:
1.64 Mbps / 37.76 Mbps
Maximum data rate:
1644 / 38573
Noise margin:
6.2 dB / 3.3 dB
Line attenuation:
24.1 dB
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
28789 MB Uploaded / 116938 MB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:

[coleva]

I don't know how to post the other readings

[imjolly]

save screen shot then use photos to post  

[coleva]

[coleva]

[coleva]

Latest speed test is 33.94 download

upload zero

ping 24.63

[Techwizz]

Your upstream rate is very low for the attenuation, however looking at the observed speed from the checker result, it looks like it was ok at one stage. Is the Hub connected to the test socket? Is the line noisy? Dial 17070 option 2, should be no noise between announcements.