Well today has been and gone and I have no internet.
My contact details have not been updated, despite requesting that my mobile be used instead of an old unused one, so the engineer could not contact me. So I was left staring out my mobile waiting for a call while the engineer was popping a card through the letter box and going on their merry way.
That's not even the worst part! When I found the card I immediately called the number on it and a very polite and helpful man arranged changing my contact number and even got an appointment booked for this afternoon! I was delighted!
But no engineer came. So I called bt again to find out that not only has my contact number still not been changed there is no record of anything from the call this afternoon.
So the install is now booked for Tuesday. Raging at the incompetence of it all. I'm forced to pay £130 and this is the nonsense I'm rewarded with? I've had to change shifts at work to be in all day today and now Tuesday as well!
I really don't think this is how paying customers should be treated . My partner is so angry she's all for filing a formal complaint and seeking compensation.
Is there anything that the mods can do to help? I'm feeling seriously messed around and taken for a very expensive ride.
Whether the engineer parked their van and put a card through the letter box or not is not even the question! They must have as the card exists and was on my door mat!
What I'm **bleep** about is that was the fist contact I had. Which was them leaving!
And then the runaround and nonsense after.
A friend of mine enquired about Infinity and like you, was part way through a contract (9 months left to run), and he was told he would have to buy himself out of the remaining 9 months before he could start a new contract with Infinity.....
I'm certain I didn't get that 2 months ago !!!!!
Is this some sort of new policy ?
Presumably you would have to come to the end of your current contract just as your cabinet has been enabled ???
So is it a new line ?