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Aspiring Contributor
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Message 1 of 8

voice fauly fixed... but broadband even slower

Ok they seem to have fixed the voice fault a couple of days ago. but the fibre is getting slower and slower...

Diagnostic below. 

Basic Performance Test -
Time Stamp Latency Download Upload
Wednesday 27 May 2020 | 16:49:1 32 Ms 13.63 Mbps 8.44 Mbps
Advanced Performance Test -
Download Test
Download speed achieved during the test was 13.63 Mbps
For your connection, the acceptable range of speeds is 40-73.75 Mbps
Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)
For your connection, the maximum achievable download speed is 73.75 Mbps
IP Profile for your line is 73.75 Mbps
Upload Test
Upload speed achieved during the test was 8.44 Mbps
For your connection, the maximum achievable upload speed is 20 Mbps
IP Profile for your line is 20 Mbps
Summary Advanced Performance Test -
Result Message
This test was not conclusive and further testing is required.This might be useful for your Broadb

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: voice fauly fixed... but broadband even slower

From what you have posted the profiles are what I would expect if your connection speed is at max 80/20mb 

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL



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Aspiring Contributor
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Message 3 of 8

Re: voice fauly fixed... but broadband even slower

Product code:Smart Hub 2
 

 

Serial number:+
Firmware version:v0.17.01.12301-BT
 

 

Firmware updated:Tue Mar 17 06:08:44 2020
 

 

Board version:R01
 

 

GUI version:1.56 15_02_2019
 

 

DSL uptime:0 days,03 Hours15 Mins10 Secs
 

 

Data rate:19.999 Mbps / 79.998 Mbps
 

 

Maximum data rate:24.557 Mbps / 81.887 Mbps
 

 

Noise margin:15.3 / 3.2
 

 

Line attenuation:8.9 / 12.4
 

 

Signal attenuation:8.9 / 14.0
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:2.1 GB Uploaded / 1.4 GB Downloaded
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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: voice fauly fixed... but broadband even slower

So connection speed is ok and line appears ok as 3dn noise margin suggests G.INP active

can your run btspeedtester and post results must be done with the rent connection not wireless

https://speedtest.btwholesale.com/



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Aspiring Expert
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Message 5 of 8

Re: voice fauly fixed... but broadband even slower

Your Sync Rate won’t automatically go straight back to what it was prior to whatever line fault you had.

Either you’ll need to wait for the DLM to do it things or have your CP report an FTTC Fault and the Engineer can then do a DLM Reset.

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Aspiring Expert
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Message 6 of 8

Re: voice fauly fixed... but broadband even slower

Oh, just saw your line stats. Looks like your DLM May have been reset already.

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Aspiring Contributor
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Message 7 of 8

Re: voice fauly fixed... but broadband even slower

Ok will give it a couple of days. see where we are.. only when i printed those stats did i see the uptime.  By the way...

Whats the Rent Connection?

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Sage
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Message 8 of 8

Re: voice fauly fixed... but broadband even slower

It should read wired connection.

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