Solved! Go to Solution.
This is a BT CUSTOMER to BT CUSTOMER forum...........
Openreach are in charge of the infrastructure........NOT BT
I full expect to be fobbed off with a load of rubbish here too as I've tried every other avenue of communication with BT / open reach to no avail.
In view of the above statement, exactly what are you trying to achieve by posting on here ?
having been in a similar situation as you describe the problem was getting the fibre to the cabinet from the main point due to blocked ducts in the road. it took months to get them cleared due to work involved but also the constant need to get council approval for the work and the traffic problems
If there was some other way of venting my frustration at the lack of help in this matter I would have tried it, I also believe there are BT CUSTOMERS on this forum that may have had similar issues and would like to share them and possibly offer advice on who I may be able to contact further. I've tried getting in contact with Openreach through email but I either don't get an answer or a generic fob off.
To summarise my hope is that I can get some help I suppose and the statement you quite aptly extracted is my expectations but when other avenues are not forcoming I've tried this one, thanks.
I doubt whatever you try will speed up openreach or make them decide to change their plans of when your cabinet will be activated. if you want some idea of problems and timescale read this thread https://community.bt.com/t5/BT-Infinity-Speed-Connection/Dalkeith-Exchange-BT-Infinity/td-p/308555
After some consideration, maybe my reply to you was a bit harsh for which I apologise. During the relatively short time I have been a member of this forum, I have been greatly impressed by the assistance given to posters by other customers of BT and I get very defensive when posters come on here just to rant and rave, or those who state "I full expect to be fobbed off with a load of rubbish here too"
As you probably now realise, there are many, many steps that need to be taken before Infinity can be installed, and all of this come under the control of Openreach, who I might add, do not converse with the end user, only the ISP,s. Any problems may well be out of the control of even Openreach. For example, the government came up with a great idea to make it impossible to dig up a road that has just been resurfaced until 2 years have passed (barring emergencies) in order to stop utility companies making a mess of a newly laid road. That does not help robotd if he happens to live on the wrong side of the road.......
Try putting your postcode into http://fttc-check.alc.im/ and post the results.