I have been on option 2 Infinity for nearly a year but due to BT Sports I thought I would sign up for a new contract.
I have had slowish speeds on Infinity 2 since installation (30 mgps) and have had numerous engineer visits. My sync speeds were initially high (68 i think) but have now been dropped to about 58 mgps. I've now given up on a solution (quite some time ago).
As I havent been getting anywhere near these speeds I thought I would drop down to the option 1 - option 1 has been quoted as 40 MGPS. This saves £3 pm.
Can anyone tell me (and apologies if this is a daft question) but would my download speeds remain the same as the most I was getting from option 2 was about 30mgps or would the change to option 1 now mean I would get less than I was before (based on the fact I was only getting about half of the download speed I should have been getting).
Hope this makes sense,
Solved! Go to Solution.
Many thanks for the reply. You were correct - in fact my overall speed actually increased! I was usually getting about 30Mgps on option 2 - with the "downgrade" to option 1 unlimited I am now getting 35mgps! This is obviously capped at 40mgps.
No - it doesnt make sense to me either!
perhaps but they tried resetting my ip profile (as well as many other things) while I was on the option 2. Either way I'm just pleased that the downgrade actually increased my speed. I've given up trying to find out why I couldnt get close to the expected speed on option 2
perhaps but they tried resetting my ip profile (as well as many other things) while I was on the option 2.
You can't just get it reset, there has to be some activity such as a line fault being fixed, or a package change.
Had the same issue more or less. Opted for up to ? 76mbs. Initially was 46mbs. After a couple of months from installation, the speed dropped down to 16mbs. Had quite a few calls to customer services, who were very helpful and pleasant. Loads of line checks using ethernet cable, new faceplate on my line-in box, still no improvement. Had another engineer visit, more line checks, no problems. However, we live at the limit of the Hayes exchange. Changed to Infinity 1 unlimited and Hey-Presto! Consistent 34-36mbs since then. Even saving us a few quid each month. Unless we move house closer to the exchange, we cannot get any faster speeds, but 36mbs seems to good enough for all our needs.