on 12-01-2013 23h13
I am sorry to see you are having problems
I suggest you contact the forum mods they may be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
on 13-01-2013 0h58
13-01-2013 8h05 - edited 13-01-2013 22h07
I have the same problem, across multiple machines and it only started when we moved to BT Broadband 5 months ago (like another poster, I live in SW England - between Bath and Swindon). It is infuriating. While ordinary browsing and streaming is much better than I had become used to, connections to any secured sites is unreliable, unpredictable and is as likely to break as it is to work. It is the most bizarre behaviour; usually it breaks immediately after a succefull login and then the next page is unavailable (you dont get an http error or a site-specific error - this is the browser saying that the site it was trying to access is no longer accessible). Long conversation with BT go nowhere; all my machines fail in a similar way - that includes an iMac, Windows (Vista, 7 and now 8), xbox (to xbox live), and now my rather splendid Windows RT Surface tabet. All browsers have been tried (Chrome, Firefox, IE 8-10, Opera). It is not down to any of my client machinery - it is a problem with BT's network or my home hub; although I note a previous respondant said that swapping the HomeHub for his/her own router did not solve the problem. It is infuriating and I want to leave my contract - but my hands are tied; is there anything I can do? BT's engineers, while individually can be praised for at least trying, are not taking collective responsibility. I spent another hour yesterday trying to get to the bottom of this, and quite frankly, I get the "this is nothing to do with us" response because it sounds slightly bizarre that somewhere upstream https traffic is getting damaged - but THEY ARE WRONG -100%. This is happening. I won't bore readers with technical details, but the outcome of my last conversation yesterday was that it was the fault of Amazon/xbox live/hsbc for having too slow network hops to their servers - BUT THIS IS WRONG because the real-world use of their sites through http is outstandingly fast - it only goes wrong when a member of my family or myself have to securely authenticate to a service - that is the problem. It affects everything from online banking, to signing into Amazon to xbox live signing in - it's all the same. Yesterday, I completed my Amazon purchase by disconnecting my laptop from my home broadband and connecting instead to an ad-hoc wi-fi point I set up on my telephone - it was slow and used my telephones slightly more expensive 3G connections but at least I could complete the purchase. Please BT - listen to what people are saying here. There is a reason why when you Google "bt https" you get a list of problems, but when you Google "02 https" or "virgin htpps" you do not. It is because there is something wrong that needs to be looked at. Would someone please respond; or at least give me a break and let me get out of this cursed contract.
on 15-01-2013 12h04
I am really sorry that you are still having trouble with this. Could you run a traceroute to the sites that you are having problems with please and drop me in an email?
We can have a closer look and see what's going wrong.
Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
on 15-01-2013 22h44
Sadly I also have the same problem with BT infinity in Bath. Connection works ok except for https. Rebooting the VDSL modem resolves the issue for a few days.
16-01-2013 8h38 - edited 16-01-2013 8h40
"Could you run a traceroute to the sites that you are having problems with please and drop me in an email?"
Forgive my ignorance but how can I do a https traceroute?
https domains don't seem to run under a tracert command on DOS.
Do you have another method?
Or does the http part not matter?
on 16-01-2013 10h05
on 16-01-2013 10h26
No you are right. Windows uses UDP packets and doesn't allow you to specify a port. If you use a TCP traceroute you can specify a port, such as http://tracetcp.sourceforge.net/
on 16-01-2013 16h32
Just wanted to add my name to the list of people experiencing this - i am having all the same issues of timeouts to https sites mainly paypal and ebuyer etc.
Im in Cornwall connected to the Fraddon Exchange and cant believe this issue has been around for over 2 years and still no fix from BT...