Showing results for 
Search instead for 
Do you mean 
Posts: 75
Registered: ‎19-08-2013

BT account number

I placed an order today over the telephone for BT infinity, and engineer appt booked etc...


But one thing I am missing is my BT account number, I need this so I can set up the BT ID.  I tried ringing up but no help from India or wherever.  Is it possible for a moderator to help me out on this, I have not yet received a confirmation email but have received a BT Sport confirmation email which I set up with advisor on telephone. 


Help would be very appreciated, 



Posts: 8,639
Registered: ‎04-07-2013

Re: BT account number

Hi ModernFamilyfan,


Thanks for your post and welcome to the forum, you will need to wait until the order for your service completes before registering for your BT ID by which time you should have received a letter confirming your account info.





NeilO | Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You