on 18-05-2012 18h46
My problems pritty much the same as most peoples on this forum bt sent out stuff for infinity and I waited on the engineer to come out ( taking a day off when ive just started my new job). The engineer comes out and starts to set it up, then he discovers we have home hub 2 from our previous broadband with them and not 3 so he sais he has one in the van and goes and sets it up and it doesnt work. He sais to wait a few hours and it might work and if it doesnt to phone bt and get them to send one out. I asked him to phone his suppervisour for me and he reffused. So I waited a few hours and nothing worked so I phoned up and they sais theyd send out a home hub 3 and it took 5 days to get it. I finaly set it up and it worked but the speed was at 7 mb/s and hasnt changed past the 10 days that they say to wait. So I phoned bt and they done line tests on the line and I was told they would phone back which they didn't. After the time bt said theyd phone back I got an increased speed to about 15mb/s but its only sometimes most of the time its around 7-12 mb/s. Im sick of phoning and getting someone who cant understand a word I say because I have a thick scottish accent but it shouldnt be a problem to a brittish company as I work in England and everyone I work with can understand but bt customers services cant be based in the uk at all because I find myself repeating everything I say on the phone to them 5 and 6 times and even then I dont think they understand. Can anyone advise me of what I can do about this problem of my internet speed ?
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on 18-05-2012 20h06
Are you sure its Infinity, as the speed seems a bit slow.
Does your setup look like this?
Forumhelp (personal website) is back online with lots of useful info for BT customers. Some links may be out-of-date, but I will update them when I get time.
on 18-05-2012 21h26
It's definitely infinity option 2 and it looks something like that but the white box had been attached to the wall bye the engineer. Anytime I phone they never have a clue its brutal Im out of ideas thinking of just canceling it as Im not paying for a service Im not getting.
on 18-05-2012 22h32
on 19-05-2012 17h10
another problem is when i orderd this I was told the estimate speed was 78mb/s they way there speed tests are making out is the fastest I could possibly ever reach is 48.53mb/s ano an estimate isnt exact but thats way off and not on
on 19-05-2012 17h52
The speed test was done wired. This is the same connection speed I got with my old bt broadband. Ive got virgin fibre optics in my other flat and its always been the exact speed they told me it would be from when I booked it.
Another thing is the home hub 3 wireless connection is the worst. I can have my pc sitting next to the home hub with wireless connected and I get 50% signal ( I checked it wasnt the wireless adaptor I had bye changing it with another one but that was the same) do you or anyone else know if I buy a wireless hub from pc world or somewhere else and put it on insteed of the bt home hub 3 will it work ? Im sick of getting treated this way all I want is what im paying for, bt's service is atrocious. There quick enougth to send the bill out but not quick enougth to supply the service there charging for.
on 19-05-2012 19h02