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Newbie
mick2003
Posts: 1
Registered: ‎07-09-2012
0

Connecting my Samsung Smart TV to HH3

Hi All,

 

I had Infinity installed at home 2 days ago.  All is well with download speed, connection to laptops, tablets, smartphones etc., but I have completely lost the ability to connect my Samsung Smart TV to the internet.  When I try to connect to the new network, the TV is unable to identify ANY networks, despite the fact that before the BT install, it recognised 5 or 6 from neighbours.  I called BT Help yesterday, and after trying a number of things including channel changes, restarting router, TV etc., I got absolutely nowhere. They then put me onto tech support, who said that they'd be able to solve it, but would need to send an engineer to me and charge me! Great customer service!!

 

Anyway, I am now stuck. I was with Orange previously and the TV connected instantly to my Netgear router without any problems. Does anyone have any suggestions about what I can do to get reconnected?

 

Many thanks,

 

Mick

Sage
Keith_Beddoe
Posts: 23,126
Registered: ‎27-01-2010

Re: Connecting my Samsung Smart TV to HH3

You will have to reset the TVs network settings to default, then start again, as the BT Home hub used a different IP subnet to your old Orange router.

If you have problems, then manually set the TVs network settings to.

IP address 192.168.1.50

Subnet Mask 255.255.255.0

Default Gateway 192.168.1.254

DNS Server 192.168.1.254

 

I am assuming that you are connecting using an Ethernet cable?

 

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.