on 29-06-2012 18h38
Me and my family have been recently thinking of moving to BT Infinity (or Sky, depending on the circumstances) and I was wandering how i can find out if i need a new phone line. We are in a strange situation as our current phone line that we use is old and gives us horrific speeds so although we are eligible for BT Infinity we are schepticle as to whether our current line will support Infinity and the speeds that we are said to be able to get, however we have a second dormant line to our house (installed some time around 2005) that we were wandering if BT Infinity can be connected to. If Infinity cannot be connected to the dormant line, I was wandering how i could figure out if my current phone line can handle Infinity and if there is some sort of simple test i can do.
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on 29-06-2012 18h46
on 29-06-2012 18h47
on 29-06-2012 18h58
My nearest cabinet is about a 5 minute walk away, and my nearest exchange is just less than a mile away so i will have no issues with speeds due to the distance from my nearest cabinet or exchange. Its my phone line im worried about, nothing to do the exchange or the cabinet just my phone line.
29-06-2012 19h08 - edited 29-06-2012 19h11
29-06-2012 19h15 - edited 29-06-2012 19h17
I'm either being really stupid here, or we have a mis-understanding. Here is a speedtest i just did:
This test is a very good day for me, usually I'm reaching speeds of around 1.5 downstream and 0.15 upstream. What i am concerned about is because of my such low speeds can MY telephone line (meaning the line going from the telephone pole in the street to my house) get good speeds with BT Infinity. I did do the test, and i came up with the results that i always come up with however i'm just wandering if i need a new line or switching to the newer line (2005 installed) would be a better option or whether indeed i need a whole new phone line for BT Infinity.
As a further question, I have been told on the phone by BT that to install BT Infinity i will not need an openreach engineer to come to my house, however we have never had infinity or any fibre optic internet in this house so i would assume that we need an openreach engineer to set everything up.
on 29-06-2012 19h23
They wont switch you over. Theres a chance the external portion of the line has been re-used already. Your line is most probably fine and will support infinty with no problems. The engineer will test what speeds you are getting once installed and if he finds a problem should fix it then and there.
on 29-06-2012 19h26
Thanks for the reassurance, that was just the answer i was looking for and it also looks like a BT engineer will need to come to the house to install BT Infinity.
on 29-06-2012 22h00