on 19-06-2011 12h31
Hi, I am trying to download the Netprotect Plus software; when I press the 'download BT Netprotect Plus' button it takes me to a new window with the following:
To continue, please return to the previous page using Internet Explorer or Firefox or Chrome
Please note that Microsoft Internet Explorer 6.0 (or higher) or Firefox 1.5 (or higher) or Chrome is required to purchase and install McAfee products.
I return to the previous page and it takes me back to the download page and I go round in circles. I have the latest version of Chrome and have tried IE as well but both do the same thing. I have Mcafee on the pc already - is this why? Any ideas please?
on 19-06-2011 18h57
Hi Boneyboy and welcome
Have a read of this - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Use it to remove the McAffe version, it should then allow the BT/McAffe version to be installed.
(don't forget to reboot the PC after uninstalling)