on 31-08-2013 13h28
How difficult can this be? I am trying to switch to BT Infinity from Virgin. (their price rise gives me the ability to get out of their lock in contract.)
Infinity is in my street.
However, I have an issue with my master socket, in so much that it is buried under floor boards. I need to speak to someone who can talk to me about moving to Infinity before my opportunity to leave virgin expires. And also coordinate with getting the master socket moved.
I have tried this once before, adn spent over 3 hours being transferred from one department to another, as it seems no one knows how to sign me up and arrange to get a master socket moved.
You would have thought that BT would be leaping at the chance to take internet customers off Virgin, but it seems that the call center staff can't grasp this concept. :-/
on 31-08-2013 14h48
on 31-08-2013 14h56
on 11-09-2013 23h55
Thanks for the replies.
Unfortunately, BT are refusing to install a new Master Socket, and insist that they have access to the original one. Being as that would mean removing floorboards, and generally causing upheaval that I don't need, it seems that I am stuck with Virgin.
Kind of seems short sighted to me, as if I have to stay with Virgin I might as well move my phone line and TV across to them as well, so not only are BT losing an opportunity to take a customer from a competitor, they are actively driving me into taking all my business there.
Shame, but I appreciate that theres nothing anyone in here can do.