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Expert
DonDino
Posts: 306
Registered: ‎05-12-2011
0
Accepted Solution

Upload suddenly very slow

Hi all!


Up until Saturday my upload speeds were around 5mbps (normal), but since then it's gone down to 0.6mbps. 

There's no published faults in the Manchester/Bury area... any idea what could be the problem (mostly directed to admins)?

PC
Expert
PC
Posts: 1,337
Registered: ‎03-11-2010
0

Re: Upload suddenly very slow

[ Edited ]

Morning and welcome

 

Have a look at this thread http://community.bt.com/t5/BT-Infinity/Upload-Speed-Problem/m-p/299043#M15481

 

Some things you could try...

 

Try moving your ethernet cable into another HH3 port.

 

Connect via wireless to eliminate the HH3 ethernet ports.

 

It would be interesting to see your Profile, could you run the FTTC part of the http://www.speedtester.bt.com/

 

For an example of it's result scroll down HERE. (IP is the setting the exchange equipment has set you on and defines the MAX speed)

 

 

 

 

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Please Click On any Text in Blue as that automatically links to information.

PC (NDEGR)


ypt
Aspiring Expert
ypt
Posts: 499
Registered: ‎02-08-2011
0

Re: Upload suddenly very slow

Hi,

Just to confirm that my upload speed on the gigabit port dropped to 2Kbs - and yes BT swapped it for another HH3A - touch wood the gigabit port works OK although the 100Mbs ports can still be very flakey.

 

An aside to PC, of course I didn't mind you quoting my posts on the thread mentioned - I must have missed your comments the first time round - that was about the time my BB was being awkward!

 

Also if BT send you a replacement Hub, check your next bill - mine had a £6 delivery charge!! - it was removed from my Direct Debit - hopefully it won't reapear on the next bill.

 

If you use the "Devices" within the Hub Manager you will see what the ports are connecting at i.e. 10 or 100.

 

All the best

Michael

Expert
DonDino
Posts: 306
Registered: ‎05-12-2011
0

Re: Upload suddenly very slow

Hi again, and thanks for the welcome!

 

Although the upload slowdown appeared when I was still using the HH3, I am not using that any longer, I am using my own router, a Linksys/Cisco E4200, as the HH3 was sub-standard (wifi connections dropping all the time, only one gigabit port, you know, the usual). So it won't be a HH3 port causing this (and now that I know about this issue, another reason not to use it).

 

I have tried over ethernet and over wifi-n (at 5ghz too). Download is around 34 to 37mbps, but upload stubbornly won't go above 0.6mpbs.

 

IP profile for upload is 10000kbps, but BT's speedtest also can only do about 0.6mbps. I will do it again when I get home from work and paste the results.

 

Also, it's not just speedtests, I've been uploading files through FTP and it goes at exactly the same speed.

 

Expert
DonDino
Posts: 306
Registered: ‎05-12-2011
0

Re: Upload suddenly very slow

Hi again, here's the speed test results:

 

 Download speedachieved during the test was - 18707 Kbps
 For your connection, the acceptable range of speedsis 12000-38714 Kbps .
 Additional Information:
 IP Profile for your line is -38714 Kbps

 

 

Upload speed achieved during the test was - 593 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10000 Kbps

 

I spoke to someone at support yesterday who said he'd run further tests and call me back within 24 hours, but he never did...

Distinguished Expert
pippincp
Posts: 3,333
Registered: ‎02-03-2011
0

Re: Upload suddenly very slow

Contact the mods (link in my sig), include a link to this thread.  It takes about 72 hrs for them to get back to you.

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Cabinet comissioning process.


Get your IP Profile by running this speedtest (then Further Diagnostics) .

[url=http://valid.canardpc.com/2640296][img]htt//valid.canardpc.com/cache/banner/2640296.png[/img][/url]

Get your IP Profile by running this speedtest (then Further Diagnostics) speedtest.

[url=http://valid.canardpc.com/2640296][img]http://valid.canardpc.com/cache/banner/2640296.png[/img][/url]
Expert
DonDino
Posts: 306
Registered: ‎05-12-2011
0

Re: Upload suddenly very slow

[ Edited ]

Thank you, I've completed the form, ref. 111***-****04.

Guru
toekneem
Posts: 4,156
Registered: ‎16-03-2011
0

Re: Upload suddenly very slow

Best if you star out some of those numbers.

toekneem
http://www.no2nuisancecalls.net

(EASBF)

Expert
DonDino
Posts: 306
Registered: ‎05-12-2011
0

Re: Upload suddenly very slow

Oh ok, done, although there's no personal information there, at least none that's accessible by anyone other than the mods, so didn't think about hiding it.

Expert
DonDino
Posts: 306
Registered: ‎05-12-2011
0

Re: Upload suddenly very slow

I've just solved it with the third factory reset of the router and the VDSL modem.

 

Weird thing is, I did reset them both a couple of times since this problem begun a week ago. Perhaps this third reset coincided with a change in BT's network that corrected the issue... or it really took three resets to do it. :smileysurprised:

 

I'm only sad that now I won't find out what exactly caused it, if it was in BT's network, or a faulty piece of equipment here.