on 18-11-2013 18h34
on 19-11-2013 15h19
on 19-11-2013 15h28
on 19-11-2013 15h51
20-11-2013 16h15 - edited 20-11-2013 16h16
Just an update on my case.
Just had openreach contact me, they have noticed my drop in speed and drop outs. Engineer coming round tomorrow between 1-6pm to sort my line out and reset my cabinet in the process. So hopefully this time tomorrow i will be posting my speed increase and without dropouts.
on 21-11-2013 16h45
Just had my engineer visit completed.
The contractor who fitted my infinity did it all wrong. At first i needed a complete re-wire from my local pole. (as soon as engineer knocked on my door he noticed it. 2, he didnt do any change to my master socket(apparently supposed to put new back plate ect to handle the new speed)
3hrs later and a complete re-wire, my speed is how it should be.
Got to say,customer support was amazing, on 2nd attempt of talking to them i had an engineer round withing 48hrs and my problem fixed. VERY happy with BT again.
on 21-11-2013 16h48
Another fine mess by a contractor. Good to hear you got it sorted out by somebody who knew what he was doing.
on 21-11-2013 16h59
The 2 guys who did the job said they end up doing atleast 1 repair to a contractors install a day. Sounds to me like they not correctly trained, or being paid by the job and rushing them.
But hear is my new speeds
1. Best Effort Test: -provides background information.
|0 Mbps||77.43 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 74.33 Mbps|
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||20 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 14.79Mbps|
Upstream Rate IP profile on your line is - 20 Mbps
on 21-11-2013 17h28
Contractors are paid per job (£20-£25 depending on who they work for) so yes, they do rush and just want to get in and out as fast as possible.
Considering the number of contractors involved in the roll-out then 1 job per day for each Openreach engineer as a correction is a very low margin of error.