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Beginner
Posts: 6
Registered: ‎07-10-2012
0

infinity slow

had bt infinity installed in august and have nothing but trouble since! the router keeps freezing, the have to keep turning it of at the wall and back on.  then installer came and i thought it was happy days.............faster internet. i got a little book in the post about 2 weeks ago to see if i was happy with infinity and it says in the book that the engineer was supposed to put the disc in the laptop to complete installation i was handed a package with a disc which the engineer told me was my virus disc! and not to install it until the i had purchased online was out of date, is this why it is slow or is it just a faulty router,

it was also said that the router should have been installed and a speed test with the line in but engineer didnt do this either as my laptop never left the kitchen and the router is in the hall

HELP

Moderator-Retired
Posts: 807
Registered: ‎01-03-2011
0

Re: infinity slow

Hi firescuba,

Are you still having trouble with this? Could you post speedtest results?

Chris
BT Mod Team.
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Beginner
Posts: 6
Registered: ‎07-10-2012
0

Re: infinity slow

i dont know how to do a speed test?

Guru
Posts: 2,805
Registered: ‎02-08-2012
0

Re: infinity slow

Hello, to do a speedtest follow these easy steps!

 

1. Visit http://speedtester.bt.com/

2. Click yes and select the box "ADSL & FTTC (Fbire to the cabinet) diagnostics
3. Enter your home telephone number, leave service ID blank it's not required
4. Confirm the phone number is correct
5. Paste the results with the IP profiles here Smiley Happy

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Beginner
Posts: 6
Registered: ‎07-10-2012
0

Re: infinity slow

test keepssaying error occurred and to try again later

 

Guru
Posts: 2,805
Registered: ‎02-08-2012
0

Re: infinity slow

Could be overloaded, try this one.

 

http://speedtest.btwholesale.com/

 

Basically the same but after it has done click further diagnostics to see the IP profile then post it here.

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Beginner
Posts: 6
Registered: ‎07-10-2012
0

Re: infinity slow

1. Best Effort Test: -provides background information.

 Download Speed
 37.77 Mbps
  
0 Mbps38.72 Mbps Max Achievable Speed
Download speedachieved during the test was - 37.77 Mbps For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps . Additional Information: IP Profile for your line is - 38.72 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 5.06 Mbps
  
0 Mbps10 Mbps Max Achievable Speed
Upload speed achieved during the test was - 5.06Mbps Additional Information: Upstream Rate IP profile on your line is - 10 Mbps
Expert
Posts: 1,759
Registered: ‎08-04-2011
0

Re: infinity slow

That test basically shows you are getting good speeds.

Guru
Posts: 2,805
Registered: ‎02-08-2012
0

Re: infinity slow

[ Edited ]

Deathtrap3000 wrote:

That test basically shows you are getting good speeds.


 

Very good idd, but his upload should be a good 1/2mb highier.

 

What were your estimates?

 

If you don't know, follow these easy steps to find out!

 

1. Visit this link http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633

2. Click the button "What broadband spped can I get?"

3. Enter your home telephone number and click "check now"

4. Paste your BT Infinity estimates here!

 

Also what Package are you on Option 1 or 2?

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Beginner
Posts: 6
Registered: ‎07-10-2012
0

Re: infinity slow

75.7Mb download
20.0Mb upload

i am not sure wht option i am, the cheaest one i think bt phoned me to get me to change because my bill was too high