on 02-01-2012 20h42
I have had BT infinity for 9 months with few problems and infrequent resets required. The modem was changed by BT about a month ago because they were having problems with it apparently. Since then (maybe coincidence) the hub needs frequent resetting sometimes every hour or so. The internet connection to the main computer is fine but all other laptops and phones lose internet connection between 30 minutes to an hour of the reset. There are 4 phones using it plus 4 laptops. Although phones may be used together it is very rare for all the laptops to be used together - if ever. The problem has been getting worse over the last week and the wireless connection is only restored by a reset. It will not do it by itself and all the lights on the hub are blue as if it is working satisfactorily.There is an orange flashing light at the back of the modem but I'm not sure whether that has always been there. I am extremely ignorant in these matters but have 3 grumpy teenagers who want their wifi back and would appreciate some help!!
on 02-01-2012 23h24
What you’ve described does not sound like a fault with the modem but with the Home Hub, there should be no real reason for the modem to affect all the devices accept one – I do however know that the Hub likes to drop-out of too much data is streamed at one-time. The orange light on the back of the modem is perfectly normal, it’s an Ethernet indicator showing you the device is plugged in. I would call BT and ask for a replacement hub or purchase a cable router to replace the hub with.
04-01-2012 10h24 - edited 04-01-2012 10h54
You shouldn't have to reset your Homehub to get the wireless connection back. Take a look at the links below and see whether they help at all:
How do I change the wireless channel on my BT Home Hub?
What can I do to reduce wireless interference?
Tips on improving wireless (Wi-Fi) performance
on 04-01-2012 14h49
well hopefully changing to channell 6 as above has sorted this out for me but i'll no better when the lad tries to use his blackberry later but for now thanks for the help DeanM
on 05-01-2012 16h07
I've had the same issues and the only answer seems to be get a new router not a BT HH though!