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Aspiring Contributor
dlaurence
Posts: 5
Registered: ‎10-03-2011
0
Accepted Solution

vpn won't connect after BT Infinity install

I'm unable to connect to an existing vpn connection since BT Infinity was installed a week ago.

 

Can anyone suggest a solution.

 

I've tried pinging the address of the vpn but it won't connect.

 

I'm running XP SP3 on an HP laptop.

Newbie
GavBUK
Posts: 5
Registered: ‎11-03-2011
0

Re: vpn won't connect after BT Infinity install

Mine works fine....Cisco VPN.

What VPN are you using?
Contributor
Panman1964
Posts: 47
Registered: ‎13-03-2011
0

Re: vpn won't connect after BT Infinity install

[ Edited ]

Have you tired 'clamping' the VPN port?

 

For the HH3 goto http://192.168.1.254/index.cgi?active_page_str=page_settings_a_vpn

DISCLAIMER: although I work in the industry I do not work for BT and any opinions given are purely my own.
Aspiring Contributor
dlaurence
Posts: 5
Registered: ‎10-03-2011
0

Re: vpn won't connect after BT Infinity install

VPN was setup in Windows ( WAN Miniport - PPTP).

 

I have a HomeHub 2.0 via an OpenReach modem ( Huawei EchoLife HG612)

Aspiring Contributor
dlaurence
Posts: 5
Registered: ‎10-03-2011
0

Re: vpn won't connect after BT Infinity install

I did manage to connect one time after disabling url auto complete for IE8 ( as suggested in another forum post)

Aspiring Contributor
dlaurence
Posts: 5
Registered: ‎10-03-2011
0

Re: vpn won't connect after BT Infinity install

I have tried port clamping but no joy. As a ping test to the remote vpn ip address fails does that suggest the problem might be at the other end of the link ? Thanks for responding.
Distinguished Guru
DS
Posts: 7,684
Registered: ‎27-01-2010
0

Re: vpn won't connect after BT Infinity install

Check your status for Web Address Help - http://preferences.webaddresshelp.bt.com/selfcare/preferences.cgi

 

If it shows that you're enabled, make sure the blue dot is in disable, click save and try your VPN again....

-+-No longer a forum member-+-
Aspiring Contributor
dlaurence
Posts: 5
Registered: ‎10-03-2011
0

Re: vpn won't connect after BT Infinity install

Uninstalled Webroot Internet Security - vpn now working ok.

 

Already have McAfee Internet Security installed so looks like a self inflicted problem !

 

I'll just stick to Webroot Spysweeper from now on as a back up to McAfee.