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THughes2022
Beginner
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Message 1 of 3

12 months into 24 month contract, how can I upgrade my handset?

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Hi, I’m a year into a two year mobile contract and haven’t been ordered the option to upgrade my handset, can I do this online myself or do BT need to contact me?

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NigelB72
Recognised Expert
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Message 2 of 3

Re: 12 months into 24 month contract, how can I upgrade my handset?

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If I remember correctly from when I did mine last, you can upgrade and recontract in the last 3 months of your contract

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garybs29
Recognised Expert
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Message 3 of 3

Re: 12 months into 24 month contract, how can I upgrade my handset?

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You can only upgrade the handset in the last 3 months of the contract so that's why it's not been offered