cancel
Showing results for 
Search instead for 
Did you mean: 
Holtabjac
Beginner
421 Views
Message 1 of 9

£120 Amazon Voucher Not Received

Go to solution
Hi Can offer some help. I got a new BT Mobile 2 year contract on 29 September 2016. Simply was activated on this date and then I claimed my Amazon Voucher for £120 on 1 October 2016. I received an email from BT stating that they would check my claim and send me another email to confirm this but I have received nothing. I contacted online help yesterday to ask if they could confirm it was on its way but they said it was a separate department that deals with the vouchers and they could give me no information as to when it would arrive. Is there anyone that can help me with this. Many thanks
0 Ratings
Reply
8 REPLIES 8
Holtabjac
Beginner
391 Views
Message 2 of 9

Re: £120 Amazon Voucher Not Received

Go to solution
Can anyone offer me some help or advice with the problem of not receiving the vouchers?
0 Ratings
Reply
Distinguished Guru
381 Views
Message 3 of 9

Re: £120 Amazon Voucher Not Received

Go to solution

The only contact details they supply are the on-line contact form at https://bt.custhelp.com/app/contact_email/c/6090

 

No phone number or anything like that.

0 Ratings
Reply
Holtabjac
Beginner
365 Views
Message 4 of 9

Re: £120 Amazon Voucher Not Received

Go to solution
I have tried the online help and they couldn't give me any information. I have filled in the online form for the voucher team. Is there a moderator that would be willing to look into this issue for me?
0 Ratings
Reply
Holtabjac
Beginner
322 Views
Message 5 of 9

Re: £120 Amazon Voucher Not Received

Go to solution
Is there anyone that can look into this for me and try to chase it up? Thanks
0 Ratings
Reply
Holtabjac
Beginner
309 Views
Message 6 of 9

Re: £120 Amazon Voucher Not Received

Go to solution
The vouchers have just arrived by special delivery and I have applied them with no problems to my Amazon account. Fingers crossed everyone else gets sorted too.
0 Ratings
Reply
Moderator
Moderator
290 Views
Message 7 of 9

Re: £120 Amazon Voucher Not Received

Go to solution

Hi @Holtabjac,

 

Thank you for posting back. I'm happy your voucher has arrived.

 

Thanks

 

PaddyB

0 Ratings
Reply
lawther420
Beginner
277 Views
Message 8 of 9

Re: £120 Amazon Voucher Not Received

Go to solution
Having the same issue! BT are a disgrace!
0 Ratings
Reply
Moderator
Moderator
260 Views
Message 9 of 9

Re: £120 Amazon Voucher Not Received

Go to solution

Hi @lawther420

 

I'm sorry you're having this problem also.

 

I have offered you help here

 

Follow those instructions and we'll pick your case up that way.

 

Cheers,

 

Robbie

0 Ratings
Reply