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Amberley
Beginner
1,617 Views
Message 1 of 10

4g not working on social mediA

My 4g works fine for the web but I can’t load any social media apps, it isn’t says no connection. This has happened with all my phones and I am currently using an iPhone 7

How do I solve this? 

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9 REPLIES 9
NeilO
Moderator
Moderator
1,605 Views
Message 2 of 10

Re: 4g not working on social mediA

Hi @Amberley, welcome to the community and thanks for posting. I've moved your post to the Mobile section of the community as this is the best place to get help. I'd recommend checking that there are no parental controls set up as these may be blocking social media apps when on 4g. Log in to www.bt.com/mymobile with your BT ID to check the Parental Controls settings.

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Amberley
Beginner
1,592 Views
Message 3 of 10

Re: 4g not working on social mediA

Ah thank you! Where abouts in the BT app is the parental controls? 

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Matt-S
Moderator-Retired
1,576 Views
Message 4 of 10

Re: 4g not working on social mediA

@Amberley

You can access Parental Controls by logging into MyBT on BT.com and going to the My Extra's section.

Let me know if you need any more help 🙂

Thanks

Matt

Amberley
Beginner
1,551 Views
Message 5 of 10

Re: 4g not working on social mediA

The parents controls are switched off. My brother has the same bt package/sim and is able to use his social media, as can my dad and mum. It’s just me who can’t 

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JohnC2
Moderator
Moderator
1,535 Views
Message 6 of 10

Re: 4g not working on social mediA

Hi @Amberley thanks for the update. I'm not sure that the Parental Controls in the extras section relates to the Mobile. I've found this article on BT Mobile Content control and settings that has step by step how to check the settings on your phone. 
Check it out and hopefully it helps

cheers
John

 

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karatechameleon
Beginner
1,040 Views
Message 7 of 10

Re: 4g not working on social mediA

Hi I’ve got the same problem and I was looking for a fix, just wondered if you could send me the link.

thanks

chris

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CJT80
Recognised Expert
1,034 Views
Message 8 of 10

Re: 4g not working on social mediA

@Amberley 

 

You should be able to find out more info here 

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
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karatechameleon
Beginner
1,012 Views
Message 9 of 10

Re: 4g not working on social mediA

That just redirected me to parental controls which isn’t the problem for me.

Any other advice?
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ctrlz
Aspiring Expert
992 Views
Message 10 of 10

Re: 4g not working on social mediA

Once you've logged in, go to 'Your Products - Manage', then to 'Mobile - Manage', then highlight the number in question (if you have more than one), scroll down and you will see your parental controls along with spend cap settings.

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