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munngo
Newbie
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Message 1 of 5

5 digit text numbers

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When i try to text a 5 digit vote number for example, it does not go through.

I spoke to BT, but they say there is no block on the number but it still doesn't work.

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-Richie-
Expert
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Message 2 of 5

Re: 5 digit text numbers

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If you login to www.bt.com/mybt and look under mobile, you should then see spending cap information under 'Tools to manage your spend', see if you have premium rate calls and texts set to block, if so unblock and wait for it to apply.

You should then be able to do your vote via sms.

Moderator
Moderator
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Message 3 of 5

Re: 5 digit text numbers

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Hi @munngo,

Welcome to the Community and thank you for posting. 

The advice @-Richie-  has given is really good. If you follow that instruction you'll be able to reply to Premium Texts.

Thanks

PaddyB 

Community ModeratorPaddyB
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munngo
Newbie
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Message 4 of 5

Re: 5 digit text numbers

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Struggling to find that link on the website for tools. It is a business mobile account we are talking about, if that helps?

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Moderator
Moderator
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Message 5 of 5

Re: 5 digit text numbers

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Hi @munngo thanks for clarifying you're on a BT Business mobile account, the advice given may not be relevant as this community is for residential customers. You might be best posting on the BT business community.

Community ModeratorNeilO
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