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EdTheG
Newbie
1,151 Views
Message 1 of 6

£50 Amazon gift card not received!

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Hello!

 

I placed an order on 10th August 2017 and bought a SIM only deal that included a £50 amazon gift card.

 

I filled in my details and attempted to claim the giftcard on the 1st September 2017 and recieved an email:

 

Hello, 

Thank you for claiming your iTunes or Amazon voucher. 

What happens next?
We'll just need to check that you placed your order online during the offer period - and that you have activated your SIM card. 

We'll then let you know if you've been successful, and send you your iTunes or Amazon voucher by post within 45 days. 

Thanks for choosing BT. 

The BT.com team

 

I haven't recieved any gift card so far and it's been over 120 days, please can someone help, I can provide the necessary account details.

 

Thanks!

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
1,136 Views
Message 2 of 6

Re: £50 Amazon gift card not received!

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Welcome to this user forum.

 

The best thing to do is to contact the Voucher team and they be able to chase this for you. You can contact the voucher team here - Contact BT

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Moderator
Moderator
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Message 3 of 6

Re: £50 Amazon gift card not received!

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Hi @EdTheG and welcome.

 

Have you contacted the vouchers team? Have they given you any updates?

 

Cheers

 

David

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EdTheG
Newbie
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Message 4 of 6

Re: £50 Amazon gift card not received!

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Hi David!

 

Yes and I recieved this email.

 

"Thank you for your email.

I will need to send a request for further investigation before we’re able to send a replacement gift card.

This can take up to 5 working days, however we will contact you again at the very earliest opportunity with the outcome.

Thank you for your patience while we investigate this for you.

Best wishes,


BT.com Vouchers Team"

 

I will keep you updated with what happens next.

 

Thanks,

 

Ed

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Moderator
Moderator
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Message 5 of 6

Re: £50 Amazon gift card not received!

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Thanks for confirming that @EdTheG. Let me know how you get on.

 

Cheers

 

David

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EdTheG
Newbie
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Message 6 of 6

Re: £50 Amazon gift card not received!

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I received the £50 giftcard and an extra £20 giftcard too, problem resolved!

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