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Meteosat
Aspiring Expert
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Message 1 of 8

Had the present sim for a few years but now got a 5G one in an enabled location. Do I need to change the sim to get 5G and if so I wonder how?

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NeilO
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Message 2 of 8

Re: 5G Sim

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Hi @Meteosat, thanks for posting, you'll need to regrade your BT mobile contract to get a 5G enabled sim. You can do that online or by calling BT mobile sales on 0800 800 150. There's quite a good discussion about this on the following thread.

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Meteosat
Aspiring Expert
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Message 3 of 8

Re: 5G Sim

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Many thanks. 
cheers. 

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Meteosat
Aspiring Expert
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Message 4 of 8

Re: 5G Sim

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Hi,

just checked what my mobile plan says in My BT and it now says:

### Mobile 10GB Single SIM 5G Plan

 But I’m guessing I still need to contact support to get an update on the sim or new sim?

cheers,

James

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Meteosat
Aspiring Expert
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Message 5 of 8

Re: 5G Sim

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Actually. Just checked and my Iphone12 offers 5G options under mobile data and Apple seems to suggest I wouldn’t see that screen if it wasn’t activated. I recontracted a short while ago on a Black Friday deal so I am now thinking I actually am on 5G!!

cheers. 
James

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Meteosat
Aspiring Expert
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Message 6 of 8

Re: 5G Sim

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Sorry to be an absolute pain but just tried the Apple suggestion of turning Airplane mode on and off and briefly saw 4G then switched to 5G. 

So case closed I think. 
thank you,

James

NeilO
Moderator
Moderator
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Message 7 of 8

Re: 5G Sim

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@Meteosat Thanks for the update, as you'd upgraded our plan on a black Friday deal the 5G would have been added then. I'm glad you got sorted. 

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MrBelter
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Message 8 of 8

Re: 5G Sim

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You don't need to regrade or change contract, you just need to ring and ask for it to be enabled on your current deal.

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