Hi Sean I'm in leeds and I called customer services today who advised as a Halo customer my existing sim card would pick up 5g on my new note 10 5g but there is no 5g showing. Is the information correct and is 5g rolled out in leeds as we signal checker shows it is
Hi Arlasj2, welcome to the community and thanks for posting, I'm really sorry about the conflicting information provided when you called today. It's correct that you need to be a Halo customer in order to get 5G however you will also need to upgrade to a 5G handset plan.
Okay so I've just clicked in your response "Handset plan" which means "BT dont do 5g sim only". I've also rang back and had this confirmed, there is no future timeline at BT to roll out 5g sim only Halo or otherwise. So I reluctantly had to get a PAC code and need to move to EE or Vodafone. Real shame as I'm happy having all plans with BT.