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Scotsmac
Contributor
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Message 1 of 3

Advice on adding mobile to my BT account - Part 2

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... so just why would anyone look at a post which has been tagged "solved" ... duh!!
 

Thanks for your help so far...

Trying to get the straightforward SIM £5 deal. I'm logged in, so the page fills in my BT account number; I click the button for it to continue and wait for completion, then get this message: 

"We can’t complete this order as the account information provided does not include BT Mobile. Please check your details and try again."

My aim is simply to get a SIM for my iPhone 5s. My phone can't be on my account until I get the new SIM. However, please tell me if I've got the wrong end of the stick...

I'll settle for a new number. I don't have that many contacts to worry about 😀

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-Richie-
Guru
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Message 2 of 3

Re: Advice on adding mobile to my BT account - Part 2

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@Scotsmacwrote:
My aim is simply to get a SIM for my iPhone 5s. My phone can't be on my account until I get the new SIM. However, please tell me if I've got the wrong end of the stick...

I'll settle for a new number. I don't have that many contacts to worry about 😀


If I read this right, you have no BT mobile products currently, you're happy with the phone you have, you want a BT sim only deal from BT, is that correct ?
You've logged in but are having issues with the order, you have 2 options :

1) Ring BT on 0800 800 150, speak with the Loyalty or Value team, let them place the order for you.
2) Create a brand new account with just the new sim, then have your other services merged to the new account, this option would change your billing cycle on the original account.

Scotsmac
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Message 3 of 3

Re: Advice on adding mobile to my BT account - Part 2

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A very, very belated thanks to Richie. Life got in the way, as the saying goes. I finally got the PAC and signed up for the £5 SIM without any problems. So far, so good 🙂

Stay safe all and have a good Christmas break 🎅

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