My aim is simply to get a SIM for my iPhone 5s. My phone can't be on my account until I get the new SIM. However, please tell me if I've got the wrong end of the stick...
I'll settle for a new number. I don't have that many contacts to worry about 😀
If I read this right, you have no BT mobile products currently, you're happy with the phone you have, you want a BT sim only deal from BT, is that correct ? You've logged in but are having issues with the order, you have 2 options :
1) Ring BT on 0800 800 150, speak with the Loyalty or Value team, let them place the order for you. 2) Create a brand new account with just the new sim, then have your other services merged to the new account, this option would change your billing cycle on the original account.